Patrick was joined by special guest Gamma's Alan Mackie
Alan Mackie is the Product Director at Gamma and therefore has the perfect insight to discuss their plans for the portfolio. Alan explains that the last 12 months have been very successful for Gamma increasing their EPITDA by around 27%. The finances only formulate part of the picture with Gamma and Alan explains that other metrics are just as important.
"One of the key highlights of the year has been our Net Promoter score going up. So in terms of how people want to deal with us and their ability to recommend us, that went up by 19% year on year, which we are very pleased with."
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Alan Mackie, Gamma[/caption]
Gamma and Alan are also proud that they have continued grow the business in terms of staff numbers. The partner community is also incredibly important to Gamma and Alan explains some of the tools and features they have made available to support the partner community.
In terms of technology, Gamma launched their Connect product which integrates their hosted voice service into a mobile communication environment.
"It's been a very successful product for us - lots of interest in the market, lots of customers are looking to support mobility and this model is one of the simpler ways to do it."
Alan explains that this is part of a trend that Gamma are seeing where more and more business are looking at mobile-centric communications. Compliance and GDPR regulations have also been a huge factor Gamma as more and more customers have looked to them to help improve compliance within their communications.
