IT Leadership Interview: Why AI in Managed Services Needs a 'Client Zero' Strategy
Integris CIO Dr. Brian Luckey reveals the need for an "AI immune system" and how a governance-first approach is redefining managed services.
Kieran Devlin · 10 Feb 2026
Liberating Legacy Lines: How to Cut POTS Costs and Escape Its Fading Reliability
Cut POTS costs and keep legacy alarms, elevators and desk phones running with Tango Networks’ Tango Extend over VoLTE, SIM and Ethernet. Published on UC Today.
Kristian McCann · 4 Feb 2026
HP Names Interim CEO as Incumbent Enrique Lores Departs for PayPal Position
HP has appointed board member Bruce Broussard as Interim CEO following Enrique Lores’ departure to lead PayPal.
Kristian McCann · 3 Feb 2026
The Backbone of Business: Why a Single, Resilient Network Matters
Gamma’s single resilient network reduces outage risk for UCaaS, CCaaS, SIP and broadband, helping channel partners scale.
Kieran Devlin · 26 Jan 2026
Who’s Watching the Watchers? The Invisible AI Workforce That Nobody Can See
AI agents act across systems at machine speed—but their decisions can be invisible. Here’s what AI observability means, why traditional monitoring fails, and how to build audit-ready control.
Rob Scott · 20 Jan 2026
How Gamma's PhoneLine+ Solves Channel Partners' PSTN Problem For Micro-Businesses
Gamma’s PhoneLine+ helps channel partners solve the PSTN switch-off for micro-businesses with VoIP, IVR, SMS, WhatsApp and eSIM.
Kieran Devlin · 19 Jan 2026
Zeus Kerravala: Mitel Revamps its Channel Partner Program to Align With the Hybrid Cloud Era
What does the shift to value-based scoring mean for Mitel channel partners? Zeus Kerravala explores the revamped program and the hybrid cloud opportunity.
Guest Blogger · 15 Jan 2026
Tresic Unveils Intelligence Cloud to Turn Voice into Gold for UCaaS Channel Partners
Tresic launches a white-label AI platform helping channel partners UCaaS offers evolve from connectivity to great conversation intelligence.
Kieran Devlin · 15 Jan 2026
One Vendor, One Network, One Solution: The Business Case for Simplification with Gamma
Gamma shows why one vendor, one network and one solution cuts UC, CC and connectivity complexity, risk and overhead.
Kieran Devlin · 12 Jan 2026
How a Florida Bank Achieved Seamless Migration and Full Adoption with Operator Connect by CallTower
Why UC migrations fail: CallTower helped a Florida bank move to Microsoft Teams Operator Connect with zero downtime, UC analytics and full adoption. Published o
Kieran Devlin · 15 Dec 2025
How Microsoft Teams Operator Connect Helps IT Leaders Take Back Control of UCaaS Provider Sprawl
Operator Connect can cut UCaaS sprawl and give IT one accountable path across Microsoft Teams, contact centre and compliance. Published on UC Today.
Kieran Devlin · 1 Dec 2025
Revolutionizing Voice Solutions in Microsoft Teams
SIPPIO helps partners simplify Microsoft Teams voice with carrier-grade UC, VoIP, Avaya insight and AI-led growth.
Christopher Carey · 17 Nov 2025
Voice Is the Hidden Weapon MSPs Can’t Afford to Ignore
Voice data can make Microsoft Copilot, SIPPIO and Azure more valuable for MSPs, improving AI ROI, security and client retention. Published on UC Today.
Christopher Carey · 10 Nov 2025
Gamma, Crexendo, and Oracle Empowers Service Providers With Borderless UCaaS
Gamma and Crexendo have teamed up with Oracle Cloud Infrastructure to simplify and accelerate global UCaaS expansion for service providers.
Kieran Devlin · 29 Oct 2025
From Nonprofits to Logistics, the Creative Ways Businesses are Using Conversational Messaging
Why it matters: Clerk Chat is turning messaging into personalised, measurable engagement for nonprofits, logistics and finance with AI, CRM and compliance. Publ
Christopher Carey · 28 Oct 2025
Gamma UCX: Simplifying UC Number Porting with Self-Serve Innovation
Gamma UCX simplifies number porting with self-serve control for Microsoft Teams, Webex and Zoom across Europe.
Kieran Devlin · 7 Oct 2025
How Gamma and O2 Daisy are Reshaping UC in the UK Market
Gamma and O2 Daisy are simplifying UK UCaaS as BroadWorks, Webex and Horizon scale for enterprises and SMEs. Published on UC Today.
Kieran Devlin · 29 Sept 2025
Multi-UCaaS is a Minefield. Here’s How Channel Partners Can Still Win
In 2025, unified communications can often look anything but unified. Customers are split across Microsoft Teams, Zoom, Cisco Webex and more, creating…
Kieran Devlin · 15 Sept 2025
Why Service Providers Struggle with Adopting New Tech – and How Clerk Chat is Changing the Playbook
Why service providers miss adoption after tech launches, and how Clerk Chat’s business messaging and AI agents help UC Today buyers drive engagement.
Christopher Carey · 15 Sept 2025
Prioritise Customer Experience: 8 Ways MSPs Can Stand Out
Discover 8 ways MSPs can elevate customer experience, boost client loyalty, and differentiate beyond Teams and Webex.
Kieran Devlin · 28 Aug 2025
Big UC Update: Akixi
Akixi UC update reveals a partner-first strategy, bold AI roadmap, and CX innovations to help service providers thrive in competitive UC markets.
Kieran Devlin · 27 Aug 2025
How Dialpad Intends to Invigorate Its EMEA Channel Strategy
Explore Dialpad's new channel strategy solutions to strengthen vendor-partner relationships in a changing technology landscape.
Kristian McCann · 25 Aug 2025
Seeing 'Couldn't Connect' Teams Error? Here's How to Deploy a Microsoft Workaround
Learn about the Microsoft Teams issue affecting user access and discover the temporary workaround until a fix is released.
Kristian McCann · 21 Aug 2025
How Service Providers Can Turn Cloud Voice into a CX Power Play
There’s no question that MSPs and systems integrators are doing the heavy lifting when it comes to cloud voice.
Kieran Devlin · 30 Jul 2025
Proactive Monitoring Pays Off: How MSPs Can Slash Microsoft Teams Support Time in Half
UC Today covers %%primary_category%% news including proactive monitoring and more.
Kieran Devlin · 30 Jul 2025
Gamma Edge: The Growth Engine Channel Partners Asked For — And Helped Build
Gamma Edge tackles harder channel growth with Partner Pulse, Velocity and Migrate, helping UK and Europe partners sell UCaaS, SIP, mobile and cybersecurity. Pub
Kieran Devlin · 24 Jul 2025
When Regulators Come Calling: Why Your Current Communication Setup Won’t Stand Up to Scrutiny
Why it matters: regulators now expect compliance across Teams, CCaaS and BYOD, so AT&T, Microsoft Teams Phone and Cisco Webex integration matters. Published on
Rob Scott · 22 Jul 2025
How Proactive Customer Experience is Reshaping MSP Partnerships
UC Today covers %%primary_category%% news including %%tag%%, MSP Partnerships and more.
Kristian McCann · 10 Jul 2025
The $800 Billion Imperative: Why Tenant Experience Is Now Crucial for Commercial Real Estate
Why tenant experience now matters for commercial real estate: McKinsey, hybrid work, MSPs, Cisco, Zoom, AI and smart building tech.
Kristian McCann · 3 Jul 2025
Edge in Action: How Partners Are Growing Faster with Gamma
Gamma Edge helps resellers grow with partner support, velocity rebates, UCaaS, mobile, connectivity, cybersecurity and AI.
Kieran Devlin · 3 Jul 2025
Data-Driven Teams: The CX Analytics Engine Every Service Provider Needs
Akixi adds CX analytics to Microsoft Teams, helping MSPs, SIs and telcos prove value, optimise PSTN and customer experience.
Kieran Devlin · 1 Jul 2025
Zoom Empowers Service Providers With New Program: Key Takeaways for the Channel
Zoom’s new Service Provider Program lets Bell Canada, carriers and MSPs resell Zoom Phone and Zoom Workplace, boosting UCaaS channel growth. Published on UC Tod
Kieran Devlin · 24 Jun 2025
Big UC Update: Martello
Martello’s proactive monitoring for Microsoft Teams Rooms and Teams Phone helps MSPs spot outages early and create new revenue.
Kieran Devlin · 16 Jun 2025
Surviving and Thriving in Compliance-Heavy Markets with Direct Routing
See why Direct Routing helps Microsoft Teams telephony stay compliant with RAY BAUM’s Act, EECC, PSAPs and emergency calling.
Christopher Carey · 16 Jun 2025
AudioCodes Certified for Microsoft Teams Operator Connect: What Channel Partners Need to Know
AudioCodes has officially joined Microsoft’s Operator Connect Partner (OCP) club, unlocking a streamlined path to Teams Phone deployments and a new…
Christopher Carey · 10 Jun 2025
Nuwave & Continuant on Simplifying Legacy PBX Migrations with Teleport and iPilot
UC Today covers %%primary_category%% news including %%tag%%, PBX migrations, and more.
Rob Scott · 9 Jun 2025
Smarter, Simpler, Safer – Why Integrated Tech Wins Every Time
Integrated tech stacks cut app sprawl and improve security, support and Teams workflows. Published on UC Today, with Intermedia and TTx.
Kieran Devlin · 5 Jun 2025
Support Is the Differentiator: What Today’s IT Buyers Actually Want
Why support now decides cloud communications success: UC Today explores Intermedia, TTx, white-label support, deployment, integrations and customer experience.
Kieran Devlin · 4 Jun 2025
TTx - The White-Label Cloud That’s Crushing Legacy UC
TTx and Intermedia show why white-label UCaaS helps MSPs modernise on-prem migrations, Teams and contact centre AI.
Guest Blogger · 2 Jun 2025
How Gamma and Cisco Redefine Managed Network Services for a Cloud-First World
Why it matters: Gamma’s managed Cisco SASE unifies Catalyst SD-WAN, Meraki and Secure Access for secure cloud-first networking. Published on UC Today.
Kieran Devlin · 29 May 2025
LogMeIn Data Protection Suite: Examining the Protections GoTo and Acronis’ Partnership Brings MSPs
Why MSPs should care: GoTo and Acronis launch LogMeIn Data Protection Suite for LogMeIn Resolve, unifying UEM, backup and DR. Published on UC Today.
Kristian McCann · 28 May 2025
Inside the UC Overhaul Powering the UK’s Largest Independent Vehicle Dealer
Why Motus Commercials overhauled eight communications systems with UCaaS, Cisco phones and Teams for compliance, integration and scale. Published on UC Today.
Kristian McCann · 20 May 2025
Why Direct Routing Still Dominates for CSPs
Why Direct Routing still matters for CSPs: Dstny says Microsoft Teams voice, automation and global scale keep it competitive against Operator Connect and Teams
David Dungay · 19 May 2025
UC Service Management - UC Round Table
UC has become the backbone of modern enterprise collaboration, but managing these dynamic environments at scale is no small feat.
Kristian McCann · 16 May 2025
Comparing UC Service Management Providers: Key Considerations
Why UC service management now matters for Teams, Cisco and Zoom buyers: compare IR, NUWAVE, Akkadian Labs, Kurmi, Nectar, VOSS and more. Published on UC Today.
Rebekah Carter · 14 May 2025
Gamma Expands Cisco Solutions to Offer Fully Managed Secure Network Service
Why it matters: Gamma’s fully managed Cisco network service cuts complexity with Catalyst, Meraki and Secure Access, adding SD-WAN and SSE. Published on UC Toda
Kristian McCann · 13 May 2025
Nuvola Distribution and Dialpad Partnership Opens Up EMEA for AI-Powered UC Solutions
Nuvola Distribution has announced a strategic partnership with Dialpad in a move that expands UCaaS’s presence to resellers across the world.
Kristian McCann · 9 May 2025
RingCentral Gets New Channel Lead – What Does the UCaaS Hope Brandon Thomas Can Bring?
RingCentral names Brandon Thomas as channel lead, signalling continuity for partners as AIR, UCaaS and its global partner program evolve.
Kristian McCann · 8 May 2025
CallTower Launches Webex Go to Bring Secure BYOD Capabilities to Customers
CallTower launches Webex Go for secure BYOD mobile calling, integrating Webex Calling, eSIM and Cisco for hybrid workers.
Kristian McCann · 1 May 2025
Tollring and Martello Partner: End-to-End Insights for Teams Now on Offer
Why it matters: Tollring and Martello add end-to-end Microsoft Teams monitoring and call analytics, helping IT and MSPs improve experience. Published on UC Toda
Kristian McCann · 30 Apr 2025
Service Providers Face a “Once-in-a-Decade" Opportunity – Intermedia
Once-in-a-decade AI and Microsoft Teams shift forces service providers to add voice, contact centre and analytics. Published on UC Today.
David Dungay · 29 Apr 2025
Intermedia - Services are Key to Differentiate with Microsoft Teams
Watch on YouTube In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia , about how Service Providers can enhance…
David Dungay · 25 Apr 2025
Driving Partner Value Around Microsoft Teams
Gamma’s Microsoft Teams service suite helps partners protect margins with voice, analytics, devices, call recording and support.
David Dungay · 17 Apr 2025
Service Providers Must Rethink Everything in the Age of AI
Intermedia explains why AI and platform migration force service providers to replace legacy CAPEX with OPEX, white-labeled tools.
David Dungay · 11 Apr 2025
How Service Providers Can Thrive in the Age of AI
Intermedia ’s Mark Sher, SVP of Product Marketing , and John Tucker, VP of Product , break down the biggest challenges, and opportunities, facing service…
David Dungay · 10 Apr 2025
BroadWorks: Will Cisco's Strategy Satisfy Service Providers and End Users?
Cisco’s BroadWorks license stance matters for service providers: it could delay Webex migration while protecting cloud calling, UCaaS and BroadSoft users. Publi
Kristian McCann · 9 Apr 2025
Access4 Acquire Luminate Wholesale in Bid to Drive UK Expansion and Cloud Offering
Access4 acquires Luminate Wholesale to bring SASBOSS to the UK, helping MSPs automate VoIP, UC and cloud communications.
Kristian McCann · 31 Mar 2025
Exceptional Service: MSPs Can Leverage UC&C Monitoring to Gain a Competitive Edge
MSPs can use IR Collaborate UC&C monitoring to cut outages, meet SLAs and boost customer experience, helping them stand out. Published on UC Today.
Linoy Doron · 27 Mar 2025
Why UCaaS and CCaaS Convergence is the Next Big Win for Service Providers
The market is clearly moving towards tighter integration between unified communications (UCaaS) and contact center (CCaaS), driven by both customer demand…
Susie Harrison · 26 Mar 2025