With their recent expansion of international coverage, West brings the use of Cloud-based local and toll-free numbers to more than 160 countries. According to a statement, ‘no other company offers this amount of international inbound and toll-free numbers.’ Chris Malinowski, President of West Telecom Services said:
“We're thrilled to announce this milestone and our growing international presence. For global enterprises, communications have no borders. The ability to connect and collaborate with colleagues, partners, and customers on an international level is imperative. The roll-out of our international phone numbers provides customers with broader coverage in international markets.”
A Game-Changer for Unified Communications
Those in the UCaaS, CPaaS, and SaaS industries all stand to gain a lot from Wests' new capabilities. For starters, users can upscale call/contact center solutions without incurring excessive expenses. Furthermore, the Cloud-based communications platform enables service providers, value-added resellers, and enterprises to migrate from dated premises-based systems to VoIP and customize their solution as they see fit.
International call and contact centers can leverage Flowroute's Cloud-based suite of toll-free and local numbers with little-to-no provisioning of telephone numbers. Likely the biggest benefit of Wests' clever use of Flowroute is the level of on-demand scalability users have access to. When call volume increases for call and contact centers, adding extra lines is simple, and happens within a matter of seconds through a self-service portal, ensuring quality customer experience (CX) is mantained.
West Corp to Intensify Global UCaaS Influence
West Corporation is over thirty-years-old and is a global leader in workplace communication. In more recent years, they’ve gone on a shopping spree of sorts, acquiring several companies that keep West UC solutions unique.
As the UC craze continues, many former legacy providers didn't make it long enough to see the success of UC. Those that remain in the game found one or several ways to differentiate offerings. West Corporation showed its intention of staying among the global leaders in the UC space when it acquired Flowroute last year.
