Westcon-Comstor will distribute AudioCodes' Live Platform for Microsoft Teams to the latter's partners in the pan-EMEA.
The new collaboration solution, AudioCodes Live Platform, intends to empower channel partners to boost revenues by honing their UCaaS and CCaaS offerings. AudioCodes Live Platform integrates various solutions for Microsoft Teams, offering comprehensive calling, contact centre, and recording capabilities.
"AudioCodes Live Platform for Microsoft Teams is already a proven game-changer thanks to its ability to enable service providers to offer a comprehensive portfolio for Microsoft Teams with rapid onboarding for their customers," said Lior Aldema, Chief Business Officer at AudioCodes.
Through this expanded collaboration with Westcon, which builds on our many years of joint experience and co-operation, we’re bringing our complete calling and contact centre experience for Microsoft Teams to an even wider audience of enterprises and enabling our channel partners to meet their customers’ expectations."
The white-labelled platform, hosted by AudioCodes and managed by Westcon in Microsoft Azure and Microsoft Teams, empowers partners to enhance their customers' Teams UC experience with improved flexibility, compliance, and accessibility. This encompasses Teams direct routing, an AI-powered contact center solution, and enterprise compliance recording.
Collaborating closely, Westcon and AudioCodes aspire to offer technical and implementation support as part of an integrated solution. Partners can transact with their customers through either a service provider or managed service provider (MSP) model within the Westcon-managed platform.
“We’re excited to bring the power of the AudioCodes Live Platform for Microsoft Teams to our partners and their customers through this innovative collaboration,” added Antony Byford, Vice President of Cloud and Collaboration Europe at Westcon-Comstor.
