8x8, a leading provider of global cloud communications and customer engagement solutions, today announced key appointments to accelerate the company's Artificial Intelligence (AI) and Machine Learning capabilities, and expand its human resources organization globally. 8x8 has appointed Dr. Ali Arsanjani, Ph.D, as Vice President of AI and Machine Learning, and Manu Mukerji, as Senior Director of AI and Machine Learning. The team will lead the company's efforts to leverage big data, analytics and machine learning to allow companies to gain deep, actionable insights and improve customer experiences.
"We are entering the third wave of enterprise communications, and leading companies are starting to invest in integrated customer engagement and communications solutions. Artificial Intelligence will be a game changer in providing valuable insights to help organizations run much more effectively."
"By owning the core cloud communications infrastructure means one set of data, analytics, workflows and applications across the platform. 8x8 is well-positioned to add unique capabilities via AI and machine learning to help companies move beyond basic cost savings, and drive real business change to increase customer satisfaction and accelerate revenue." stated Vikram Verma, CEO at 8x8.
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Vik Verma, CEO 8x8[/caption]
Dr. Ali Arsanjani was formerly the Founder and Chief Technology Officer of Analytics and Machine Learning at Deep Context, a deep-learning startup. Prior to Deep Context, he was a distinguished Engineer and Chief Technology Officer for Analytics and Machine Learning at IBM. Ali was responsible for worldwide enablement of highly customized solutions that combined real-time, unstructured content and structured analytics and machine learning to solve customer's complex problems while at IBM. He is a recognized authority in the AI industry and has chaired and participated in numerous machine learning research bodies, including The Open Group, and is responsible for co-leading the SOA Reference Architecture, SOA Maturity Model and Cloud Computing Architecture standards.
