Samuel Wilson
CEO · 8x8
39 stories · newest first
Strong 8x8 Earnings Point to Market Demand for AI-Powered Customer Experience
8x8’s latest earnings point to rapid growth in AI-driven customer experience as enterprises scale self-service, voice AI, and messaging automation
Kristian McCann · 20 May 2026
The Spreadsheet Problem: Why Workforce Management Still Has a Gap to Close
8x8 is bundling workforce management software into every Contact Center package. But 60% of organisations still schedule on spreadsheets. Does this change that?
Marcus Law · 19 Feb 2026
8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Future
8x8 earnings for Q3 2026 reveal a 60% spike in usage-based revenue, including CPaaS APIS, and 200% growth in Voice AI
Kieran Devlin · 5 Feb 2026
8x8 Earnings Grow Again: How the Company Managed to Break Out of Its Rut
8x8 has delivered its second consecutive quarter of year-over-year revenue growth, with Q2 fiscal 2026 results surpassing expectations and demonstrating…
Kristian McCann · 5 Nov 2025
8x8's Q1 Results Show a Return to Growth – and a Bet on AI and CPaaS That's Starting to Pay Off
8x8 first quarter fiscal 2026 results have marked a return to year-over-year revenue growth for the first time in nine quarters.
Christopher Carey · 7 Aug 2025
Voice's Future, Tackling Verticals, Data Silos: Top 5 Takeaways from Cavell Summit Europe
Why Cavell Summit Europe matters for UCaaS and CCaaS buyers: data silos, vertical partnerships, 8x8, Gamma, the intelligent workplace and voice trust issues. Pu
Kristian McCann · 13 Mar 2025
Inside the 8x8 Playbook: Sam Wilson’s Battle-Tested Strategy for CX Dominance
Exclusive Interview: 8x8 CEO Samuel Wilson – Discover how 8x8 is shifting from traditional tech stacks to outcome-driven solutions, prioritizing integration, ease of use, and real business impact. Read more
Rob Scott · 26 Feb 2025
Why Cavell is Bringing its Renowned Summit to APAC in 2025
APAC cloud communications are surging, and Cavell’s new Sydney Summit could help buyers spot the shift. Published on UC Today, with 8x8 and New Wave.
Rob Scott · 11 Feb 2025
8x8 Appoints New Chief Transformation Officer To Oversee Next Growth Stage
Joel Neeb has been named 8x8 's new Chief Transformation and Business Operations Officer to oversee the next stage of the company's CX revolution and…
Kieran Devlin · 10 Jan 2025
8x8 Surpasses 500K Microsoft Teams Users
8x8 ’s earnings call for the second quarter of 2025 revealed that half a million Microsoft Teams users are now inside its ecosystem.
James Stephen · 5 Nov 2024
Zoom CEO Calls Out Vendors Charging 'A Lot' For AI Features
Zoom celebrated AI's impact across its portfolio in its latest earnings call at "no additional cost" while calling out "other vendors who have to charge…
Kieran Devlin · 22 Aug 2024
Is NICE's $5-A-Month UCaaS Offer Shifting The Market Paradigm?
Last week, 8x8 CEO Samuel Wilson called out NICE and RingCentral during the vendor's latest earnings call.
Kieran Devlin · 13 Aug 2024
Big UC News from Zoom, Cisco Webex, 8x8, and monday.com
Zoom Docs brings AI Companion to Zoom Workplace, while Cisco Webex, 8x8 and monday.com signal shifts buyers should watch. Published on UC Today.
Kieran Devlin · 9 Aug 2024
8x8 CEO Swipes at Competitors NICE and RingCentral
8x8 CEO Samuel Wilson swiped at competitors NICE and RingCentral during the company's latest earnings call.
Kieran Devlin · 8 Aug 2024
CEO Chat: Is UC Dead? 8x8 CEO Says No!
Why UC is not dead for buyers: 8x8 CEO Samuel Wilson on UC and CC convergence, digital contact centres and generative AI from OpenAI and Google. Published on UC
Dave Michels · 30 Jul 2024
Big UC News from RingCentral, 8x8, Microsoft and Alianza
Why it matters: RingCentral’s record UCaaS deal, 8x8’s CCaaS and CPaaS shift, Microsoft’s MAI-1 AI model and Alianza CLOUDEDGE show where UC is moving. Publishe
Kieran Devlin · 10 May 2024
8x8 Looks To CCaaS And CPaaS For Growth Over 'Stodgy' UCaaS
8x8 looks set to focus more on CCaaS and CPaaS products and services over UCaaS, seemingly asserting they represent better growth avenues.
Kieran Devlin · 9 May 2024
8x8 Adds AI-Boosted Meeting Features to XCaaS Platform
8x8 has added AI-powered video meeting features to its XCaaS communications, collaboration and contact centre platform to enhance productivity and…
Kieran Devlin · 19 Jan 2024
Toy Manufacturer Not Playing Around with New UCaaS Provider
Toy manufacturer Ty has partnered with 8x8 to leverage its XCaaS unified communications and contact centre platform.
Kieran Devlin · 14 Dec 2023
Big UC News from X, Zoom, Microsoft and 8x8
Why it matters: X, Zoom, Microsoft Teams and 8x8 are reshaping conferencing, AI summaries, channels and CCaaS, moving workplace comms forward. Published on UC T
Kieran Devlin · 3 Nov 2023
CCaaS and CPaaS Take Centre Stage for 8x8
8x8 is shifting from UC-led to contact centre-led as CCaaS and CPaaS drive FY24 Q2 growth, with AI, Omni Shield and Microsoft Teams.
Kieran Devlin · 2 Nov 2023
Sangoma Appoints New CEO
Sangoma names Charles Salameh CEO, aiming to grow cloud communications, UCaaS and Sangoma CX. Published on UC Today.
Kieran Devlin · 3 Aug 2023
8x8 Launches UCaaS and CCaaS Enhancements, Expands into South Korea
8x8 has released several UCaaS and CCaaS updates to its XCaaS platform designed to enhance the customer experience.
Kieran Devlin · 31 Jul 2023
8x8 Announces New Technology Partner Ecosystem to Transform CX
8x8 is launching a new technology partner ecosystem to transform the customer experience.
Kieran Devlin · 13 Jul 2023
8x8 UC and CC Deployed in Life Saving Operations
The 8x8 Contact Center has been deployed by the Southwest Transplant Alliance to support the recovery of donated tissues and organs for transplant.
James Stephen · 13 Jun 2023
Big UC News from Apple, Cisco, Zoom and 8x8
Apple Transforms iPhones into Meeting Room Cameras and Announce New Video Conferencing Features for Mac At this week's WDCC 2023, Apple unveiled plans to…
Kieran Devlin · 9 Jun 2023
8x8 Continues Change at the Top with New CFO
8x8 has appointed Kevin Kraus as its new permanent Chief Financial Officer. Kraus had served as 8x8's interim CFO since November, replacing Samuel Wilson…
Kieran Devlin · 9 Jun 2023
Big UC News from 8x8, RingCentral, Slack, Avaya and WhatsApp
8x8 Confirms Samuel Wilson as its New CEO 8×8 has appointed Samuel Wilson as its new Chief Executive Offer this week.
Kieran Devlin · 2 Jun 2023
8x8 Confirms its New CEO
8x8 has appointed Samuel Wilson as its new Chief Executive Offer . Wilson had been acting as interim CEO since November 2022, stepping up to the role…
Kieran Devlin · 31 May 2023
Big UC News from Microsoft, RingCentral, 8x8 and Google
Microsoft Copilot expands to 600 businesses, while RingCentral, 8x8 and Google signal UC and AI shifts. Published on UC Today.
Kieran Devlin · 12 May 2023
8x8 Finishes the Year with a Strong Q4
8x8 has finished the financial year 2023 with a strong fourth quarter, with revenue growing two percent to $184.5 million.
James Stephen · 12 May 2023
8x8 Deploys Platform-Wide OpenAI Whisper Model for XCaaS
Campbell-based cloud services provider 8x8 has announced it has integrated AI across its products, including OpenAI's Whisper model, throughout its XCaaS…
Jonny Wills · 10 Mar 2023
Big UC News from Microsoft, 8x8, Cisco, RingCentral, and Talkdesk
Why buyers should care: Microsoft Teams Premium, 8x8 XCaaS, Cisco Webex interoperability, RingCentral hybrid work and Talkdesk all moved on UC Today.
Ryan Smith · 3 Feb 2023
'Opportunities on Stand-Alone UCaaS Products Are Increasingly Rare' - 8x8 Interim CEO
8x8 says stand-alone UCaaS is fading, pushing buyers toward XCaaS and CCaaS. Published on UC Today, the shift matters for cloud UC and contact centres.
Ryan Smith · 2 Feb 2023
BIG UC News from Microsoft, 8x8, Salesforce, Gartner, and ALE
Why it matters: Microsoft faces an EU Teams probe, 8x8 replaces its CEO, and Salesforce flags a UK digital skills crisis. Published on UC Today.
Ryan Smith · 2 Dec 2022
8x8 'Terminates' CEO's Employment
8x8 has confirmed that it has terminated the employment contract of Chief Executive Officer Dave Sipes with immediate effect.
Ryan Smith · 30 Nov 2022
8x8 Aims to 10X Teams Users in Two Years
8x8 revealed its plans on its 2023 Q1 earnings call to 10X its Microsoft Teams user number over the next two years.
James Stephen · 28 Jul 2022
Polycom Announces New Open SIP Phones & Supporting Cloud Service
Polycom has announced the availability of its updated line of VVX Series Business IP Phones offering service provider partners a breakthrough in the balance between affordability & features.
Ian Taylor · 30 Aug 2018
8x8 Appoints Experts to Help with Global Sales Organisation
Leader in the Unified Communications space, 8x8 recently announced the appointment of various senior executives into their global sales organisation.
Rebekah Carter · 31 Oct 2017