Collaboration has been one of the most significant buzzwords of 2018.
As teams continue to grow more dispersed, remote working becomes more popular and businesses around the world search for better ways to keep their people connected, we're sure to see continued focus on collaborative tools in 2019. That's certainly what team collaboration platform Symphony believes.
Symphony offers a secure collaboration solution for businesses around the world. Currently, the company is responsible for supporting more than 375,000 users and 350 clients, including financial leaders like Goldman Sachs, JP Morgan, and UBS. Symphony reached out to the team at UC Today to share their predictions for collaboration application market in 2019.
Chatbots Evolve and Security Concerns Continue
According to Symphony, in 2019, we'll begin to see more intelligence within our collaboration platforms. Already, virtual assistants and chatbots have emerged as a dominant part of the communication and collaboration experience, helping team members to search for information faster, and deliver better customer service. In 2019, advances in the AI technology available to companies will continue to automate the repetitive processes that stop companies from achieving their true potential. The collaboration between bots and people in the year ahead will lead to better efficiency for all.
Symphony also believes that collaboration tools may become a target for hackers and other malicious individuals attempting to access business data. As with any trending technology, collaboration tools have captured the attention of hackers, who are beginning to explore how they can use the latest software to access valuable information. If companies don't have the right end-to-end encryption in place, Symphony fears that a hack the size of the Yahoo! Mail breach could be on the cards.
