Teamwork has changed significantly over the years.
“Collaboration” used to mean sitting in a boardroom with your colleagues and jotting ideas on a whiteboard. Now, employees are increasingly dispersed across the globe, and we need new ways to bring them together through tools like Microsoft Teams and Zoom.
While video conferencing and chat services are a crucial part of better collaboration, they’re just one piece of the puzzle. Enabling truly productive collaboration requires a little extra investment in innovation. Bots could be the key to enhanced collaborative moments.
How Bots Contribute to Collaboration
We’re far beyond the days when the assumption was that bots would overtake the human in the workplace. Now, organisations of all sizes are beginning to see what bots could really do for the business environment. For collaboration in particular, bots deliver:
- More effective communications: Bots in your collaboration system can ensure that business leaders can deliver company-wide announcements to teams at the perfect time, without having to connect to each worker individually. Bots can request feedback from companies in response to specific announcements and provide feedback on how many people read a notification. Bots can even highlight how teams are using their communication services
- Easy access to information: Accessing shared information in a business landscape isn’t always easy. Cloud storage systems are starting to unify the flow of information, but staff still need help finding the data they need. Bots can search for relevant discussions and files with nothing but a keyword, and easily answer employee questions in seconds
- Improved company culture: Bots in a team communication and collaboration strategy can offer automatic feedback and recognition to employees that deliver good work, boosting morale. There are karma bots where employees can give accolades to fellow coworkers, and feedback tools that allow companies to get a better overview of employee sentiment. Bots can even automatically celebrate a staff member on their birthday
- Enhanced business insights: With bots, supervisors can access a better overview of how the team is really working. Bots can take polls and generate reports from the feedback that employees give. They can also measure things like engagement and task performance. Aside from helping businesses to make better decisions, these bots can also support gamification methods to help motivate team members
- Improving meetings: Bots can automatically take notes, transcribe meetings or even translate conversations, to make the meeting experience more efficient and meaningful. This ensures that every conversation employees have is as productive as possible
Bringing Bots into the Team
Bots and artificial intelligence solutions are quickly emerging as crucial tools for the transformation of teamwork. Bringing bots into the team landscape makes collaboration more efficient for every business user, by reducing repetitive and monotonous tasks, and improving the flow of information.
In an environment where the modern team is constantly evolving, with more remote working and unique forms of collaboration to consider, bots could be at the heart of the communication stack. It’s time to welcome bots into your team.
