The ICC Group has teamed up with cloud specialist Vapour to digitally transform customers’ communications infrastructures.
The collaboration will see the companies work together to provide the best solutions to customers seeking a cloud-first overhaul of their comms environment.
“As is the case with any partner we choose to collaborate with, critical to ICC is an unswerving commitment to putting the customer first,” explained The ICC Group’s CEO, Leon Wheeler (pictured above right).
“So, whether we’re devising a business continuity solution rich with disaster recovery functionality, a savvy comms platform to facilitate productive remote working, or an analytics layer to unlock business intelligence, it has to centre on what the customer needs, not what we’d like to sell.
“This sounds like such an obvious statement to make, but you’d be surprised how much of this still goes on – and it just doesn’t cut it, especially in the current landscape.”
ICC has a team of around 60 nationwide, with customers across the SMB, enterprise and public sector. It’s success to date has mainly been a result of its hardware product and maintenance offering but it has joined with Microsoft Cloud Solution Provider Vapour to bolster its partner portfolio.
Vapour has already transitioned ICC itself from a legacy on-prem voice system to a licence-based softphone environment designed to support the work of its staff across the company’s four offices.
Vapour CEO, Tim Mercer, added: “Like Vapour, ICC is a technology-agnostic business that doesn’t push its own product agenda. These guys don’t try and sell something from their kitbag, just because it makes life easy. They really get to the heart of the customer’s requirements and develop the right-fit solution from there. I’m excited to see where we can go together.”
“Even this simple transition for our own business, will bolster our grip on what’s going on – particularly for customers interacting with our service desk,” stated ICC’s Head of Solution Sales, Gary Saunders (pictured above left).
“Armed with more intel, we can fine-tune the level of service we provide. We can analyse email and instant message dialogue too, which would traditionally have only been possible with a very expensive omnichannel platform. This is exactly the type of functionality we can open up to our customers, with ease. There are even Technology as a Service options in the pipeline.
“It all comes down to adding value, and the perception of value has changed significantly in the last 12 months. Customers need agility from their supplier – that’s what leads to long-term relationships – and that’s exactly what we seek in our suppliers too.”
