Republic Airways has chosen RingCentral MVP and RingCentral Contact Center to power its employee communications.
Describing itself as “one of the largest regional airlines in the U.S.”, Republic Airways operates through partner brands, including American Eagle, Delta Connection, and United Express.
The company also has an employee base of more than 6,000 aviation professionals, which RingCentral’s solutions will serve.
Nirav Shah, Chief Information Officer at Republic Airways, said:
“RingCentral’s solutions will enhance the experience for our pilots, flight crews, and operations teams through more efficient communication and collaboration.
“Most importantly, RingCentral solutions will play a critical role in our enterprise-wide digital transformation by giving all our employees a single, reliable, and centralized platform that will enable them to communicate more effectively and securely.”
The airline’s existing on-premise phone system is no longer able to meet its rising internal and external communications demands, according to RingCentral.
By switching to RingCentral’s cloud communications and contact centre, Republic Airways is able to speed up its migration to the cloud, enhance workflows, and enable real-time communications between its operations centre and flight staff.
The RingCentral Contact Center will allow the airline’s pilots, flight attendants, and other crew members to connect to the operations centre for time-sensitive communications and information, including last-minute schedule changes and re-routing.
Meanwhile, RingCentral MVP lets Republic Airways employees access advanced telephony features, such as SMS and fax, plus integrations via RingCentral for Microsoft Teams and Salesforce.
Why RingCentral?
A few key reasons why Republic Airlines elected to choose RingCentral include its Teams integration, AI-powered insights, and 99.999 percent uptime.
RingCentral for Microsoft Teams 2.0 enables the Republic Airways workforce to make and receive calls within their Teams environment using RingCentral’s embedded app.
The integration provides innovative features that increase productivity, like voicemail transcription, call recording, bi-directional presence sync, and unified contact search.
AI-powered insights help the airline to coach and assist its agents. By automating repetitive tasks, it allows them to use the time they have saved to focus on more complex issues instead.
RingCentral’s 99.999 percent uptime, which equates to less than six minutes of downtime per year, gives Republic Airways the enterprise-grade security, compliance, and privacy standards they would like.
Carson Hostetter, Chief Revenue Officer at RingCentral, said: “As we have done for many other large customers, we are thrilled to work with Republic Airways on their digital transformation journey and help them improve their employee communications experience.
“We look forward to supporting Republic Airways through its migration to the cloud and setting up solutions that will serve their aviation teams for years to come.”
Republic Airways was founded in 1974 and, since then, it has become one of the largest regional airlines in the U.S. It has a fleet of over 220 Embraer 170/175 aircraft, with a scheduled passenger service of more than 900 flights per day to 80 cities in the U.S., Canada, and the Caribbean.
Another major U.S. organisation, Texas State Aquarium, recently selected Spectrum Enterprise UC with RingCentral to improve wildlife rescue operations and veterinary care.
Last month, RingCentral added hardware phones to its Device-as-a-Service portfolio, allowing customers to pay for the phones as part of a monthly subscription service.
