As AI reshapes the IT stack, industry leaders face a critical question: how do we turn AI hype into business value without disrupting core communications workflows?
Lenovo thinks it may have the answer. With its expanded Hybrid AI Advantage framework announced this week, the company is offering what it calls a full-stack roadmap for building, scaling, and operationalising AI across the enterprise.
The expansion includes new AI enablement services, partner-driven infrastructure platforms (co-developed with Cisco, NVIDIA, IBM, and Intel), and verticalized solutions designed to accelerate time-to-value for organisations already swimming in data but lacking usable insights.
“Lenovo is leading hybrid AI with groundbreaking advancements in integrated solutions that are driving industry-wide innovation and making enterprise-level AI attainable for every business,” said Ashley Gorakhpurwalla, President, Infrastructure Solutions Group, Lenovo.
With these solutions and trusted partnerships, Lenovo is turning AI into reality with use cases and services that have been tested and proven to drive measurable productivity gains, boost satisfaction, and unlock data for real business value faster.”
Why IT Leaders Should Care
According to Lenovo’s Global CIO Playbook, two-thirds of organisations have yet to see ROI from AI investments while struggling to scale effectively due to training, adoption and technical gaps.
In addition, as AI budgets triple to nearly 20 percent of IT budgets in 2025, enterprise IT must modernise with infrastructure that delivers the efficiency, performance and scalability needed to achieve ROI.
For IT leaders managing UCaaS platforms – where uptime, user experience, and rapid scalability are key considerations – Lenovo’s offering could represent a timely convergence: AI-enhanced infrastructure paired with change management services focused on practical, workforce-facing outcomes.
But success depends on more than just deploying a model, it requires workforce alignment, governance, and infrastructure that can flex between edge, data center, and cloud.
That’s where Lenovo is hoping to stand out, with key offerings including:
- AI People Readiness Assessments to measure internal readiness and map adoption pathways based on user personas – critical in communications environments where adoption velocity affects ROI.
- Generative AI onboarding (e.g., Copilot) that trains end-users and IT staff on integrating AI-driven productivity tools into day-to-day communications workflows.
- Edge and on-prem AI solutions, allowing UCaaS providers and enterprise IT teams to process latency-sensitive workloads closer to the user.
Infrastructure for Low-Latency, High-Volume AI
On the hardware side, Lenovo introduced the ThinkSystem SR680a V4, a powerful AI system built with Intel Xeon 6 CPUs and NVIDIA Blackwell GPUs, designed to deliver 11x faster inferencing for large language models (LLMs) and 7x compute throughput over previous generations.
For UCaaS use cases, this kind of performance can supercharge applications including:
- Real-time speech-to-text and multilingual translation at scale
- Automated user support via AI-driven chat and voice agents
- AI-based analytics that inform network performance and user behaviour
The platform also integrates with Cisco Nexus switches and NVIDIA Spectrum-X networking, offering 1.6x faster AI data throughput – an advantage for real-time communication systems where even milliseconds matter.
From Infrastructure to Insight
Beyond raw compute, Lenovo’s AI Adoption & Change Management Services may hold particular appeal for IT leaders trying to align disparate teams, user bases, and IT systems.
Their persona-based approach focuses on functional alignment across roles – enabling everything from help desk agents to platform engineers to understand and apply AI in context.
This reduces rollout friction and helps UCaaS providers accelerate customer time-to-value on AI-enhanced features.
And with rising expectations around AI governance, Lenovo’s support for responsible AI policies and organisational alignment can help mitigate reputational risk in a sector where privacy and regulatory compliance are always under the microscope.
Final Word for IT Decision-Makers
AI can drive real gains in operational agility, customer satisfaction, and service innovation, but only if supported by scalable infrastructure and a workforce equipped to adopt it.
Lenovo’s pitch to IT leaders is this: we’ve got the components, the partners, and the enablement frameworks to help AI succeed beyond the proof-of-concept stage.
The question is whether industry players who know better than most that user experience is everything will see it as the turnkey solution they’ve been waiting for.
- InfoComm 2025: Lenovo Elevate Small Meeting Spaces With ThinkSmart One Pro
- Lenovo Accelerates ‘AI Leadership’ With New CTO Dr Tolga Kurtoglu
