Best Contact Center Solution
Attention all innovators disrupting customer engagement in the AI era! This award celebrates CCaaS and cloud contact center solutions that are redefining customer experience through cutting-edge technology and seamless UC integration.
From AI-powered customer journey orchestration to sophisticated workforce engagement management, show us how you're transforming contact center operations.
Whether you're pioneering agentic AI for enhanced customer interactions, unifying CRM and CDP data for personalized experiences, leveraging CPaaS for omnichannel engagement, or empowering agents with conversational AI and predictive analytics, demonstrate how your solution helps organizations build lasting customer loyalty through innovation.
Stand out with your approach to voice of the customer, business intelligence, and digital experience platforms in the modern contact center landscape.
From AI-powered customer journey orchestration to sophisticated workforce engagement management, show us how you're transforming contact center operations.
Whether you're pioneering agentic AI for enhanced customer interactions, unifying CRM and CDP data for personalized experiences, leveraging CPaaS for omnichannel engagement, or empowering agents with conversational AI and predictive analytics, demonstrate how your solution helps organizations build lasting customer loyalty through innovation.
Stand out with your approach to voice of the customer, business intelligence, and digital experience platforms in the modern contact center landscape.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?