Best Microsoft Teams Contact Center Solution
To all CX innovators revolutionizing customer engagement through Microsoft Teams! This award is for you!
The award celebrates contact center solutions that transform Teams into a powerful customer experience hub through seamless CCaaS integration.
Show us how your solution combines Teams' native capabilities with advanced contact center features - from intelligent routing and workforce engagement management to omnichannel orchestration and real-time analytics.
Whether you're enhancing agent experience with unified desktop capabilities, pioneering conversational AI within Teams, or delivering powerful supervisor insights through advanced analytics, demonstrate how your integration model (Connect, Extend, or Power) is helping organizations deliver exceptional customer experiences while maximizing their Microsoft Teams investment.
The award celebrates contact center solutions that transform Teams into a powerful customer experience hub through seamless CCaaS integration.
Show us how your solution combines Teams' native capabilities with advanced contact center features - from intelligent routing and workforce engagement management to omnichannel orchestration and real-time analytics.
Whether you're enhancing agent experience with unified desktop capabilities, pioneering conversational AI within Teams, or delivering powerful supervisor insights through advanced analytics, demonstrate how your integration model (Connect, Extend, or Power) is helping organizations deliver exceptional customer experiences while maximizing their Microsoft Teams investment.
Criteria
Ability to Improve Experience
Did you update or deliver a high impact feature that helps you to improve the user, team, customer or business experience? How did you think of the idea and how engaged were the beneficiaries in the process?
Ability to Innovate
Did you release a break-through product or service? What was the overall impact on your business, its stakeholders its people and customers? How do you cultivate a high-performing and innovative culture?
Ability to Execute
What were your priorities? What challenges did you face? Did you collect and analyse any data and why? How did you boost performance? How did you manage the process? What were the results?