AudioCodes has announced that its Meeting Insights solution now supports Zoom meetings, enhancing enterprise collaboration.
AudioCodes suggests this strategic enhancement tackles the challenges organisations face when using multiple UCaaS platforms like Microsoft Teams and Zoom. It facilitates collaboration and helps derive valuable insights from meetings in today’s dynamic digital workplace.
AudioCodes adds that the expansion of Meeting Insights to include Zoom support addresses the issue of data silos, which often prevent organisations from gaining a comprehensive view of meeting content and trends across various UC platforms.
Shabtai Adlersberg, CEO of AudioCodes, commented:
By extending Meeting Insights to Zoom, we’re empowering organisations with a truly unified and uniform meeting intelligent solution. This strategic enhancement allows enterprises to unlock the full potential of their meeting data across platforms, driving productivity and informed decision-making at all levels.”
AudioCodes emphasises that its AI-powered Meeting Insights solution offers a unified meeting intelligence platform that integrates smoothly with existing workflows. It automatically joins meetings, manages schedules, and enhances collaboration through advanced capture and analysis of crucial information.
The Zoom-enabled version of Meeting Insights is now available for all existing and new customers.
More Specifics On AudioCodes Meeting Insights’ Feature Set
Meeting Insights intends to offer a unified experience across platforms, providing enterprise-wide value. AudioCodes outlines that it centralises all meeting data from Teams and Zoom into one secure, searchable location, ensuring easy access and organisation.
AudioCodes says users’ workflows are enhanced with AI-powered features like transcription, summarisation, and action item tracking across both platforms. Users can integrate Meeting Insights into Zoom meetings through forwarded invitations or ad hoc from the portal.
Meeting recaps are distributed via email, making them searchable and accessible by AI tools like Microsoft Copilot, seeking to amplify the value of meeting data. This integration allows organisations to leverage insights across their existing AI and business intelligence platforms.
AudioCodes says Meeting Insights also provides thorough insights into meeting patterns and productivity, helping users and IT admins understand and improve efficiency. Additionally, AudioCodes stresses that robust security features, including data encryption, role-based access control, and compliance with regulations like GDPR and ISO certifications, protect organisational data.
Voiceflex, AudioCodes Launch AI-Driven Conversational IVR for Microsoft Teams
In June, Voiceflex announced a strategic partnership with Audiocodes to launch an AI-powered conversational IVR and contact centre for Microsoft Teams.
Central to this partnership is the integration of the AudioCodes Voca Conversational Interaction Centre (CIC), an AI-powered contact centre solution certified by Microsoft. This advanced solution enhances customer interaction capabilities, aiming to improve service efficiency and engagement for organisations utilising Microsoft Teams.
Zoom AI Companion 2.0 Now Generally Available To Boost Collaboration
Zoom has announced that the enhanced version of its AI-powered productivity assistant, AI Companion 2.0, is now generally available.
Unveiled at Zoomtopia 2024 earlier this month, AI Companion 2.0 is an upgraded version of the AI personal assistant aimed at helping users manage their day and boost productivity. This enhanced tool will be accessible across Zoom Workplace via a convenient side panel, enabling users to stay updated on crucial conversations, synthesise information for quicker and more informed decision-making, and take efficient actions.
