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Presenter and Tech Journalist Patrick Watson is joined by Director of Customer Engagement Technologies at LogMeIn, Ryan Lester.
There is a real buzz in the industry about emerging technologies like Artificial Intelligence and Augmented Reality. Ryan considers if customers truly understand how they are going to be able to realise value from them. We look at how to apply them and the ideology required to enable futuristic thinking when it comes to business planning.
Ryan also considers the size of an organisation and whether use of these emerging technologies is only available at the enterprise end of the scale. We also consider how the technologies are affecting different industry verticals.
“AI can make (Contact Centre) agents happier”
Some of the most successful in utilising emerging tech are start-ups who can shape their business from an early stage.
We then consider the potential for IoT to transform businesses but also how they may have to adapt their strategy to enable a shift in dynamic.
