In today’s Aircall review, I’ll examine one of the most popular cloud-based communications solutions for growing businesses. Aircall is a flexible (and cost-effective) system for companies that want to transition away from costly, complicated, on-premises calling solutions.
With this platform, companies can set up a scalable phone system in minutes, leveraging VoIP technology, access toll-free and international numbers, and host conference calls. Plus, there’s even support for call center capabilities, and AI.
Here’s everything you need to know about Aircall’s leading integrated phone system.
The Quick Verdict
Aircall is a user-friendly, intuitive, and highly scalable business communication system. It empowers companies to unlock the benefits of VoIP for communications, build on their ecosystem with contact center and AI tools, and even enable flexible collaboration.
Pros:
- Flexible and customizable phone system
- Easy integration with existing business tools
- Powerful insights into call metrics
- Contact center and IVR capabilities
- Aircall AI add-on for team coaching and business intelligence
- International calling options
Cons:
- No native video conferencing
- Requires a minimum of 3 user licenses
What is Aircall: The Key Features
Let’s start this Aircall review with a comprehensive look at the platform and its capabilities. Aircall started life as a popular VoIP service in 2014, giving companies the opportunity to integrate phone system technology with their existing apps and tools.
Over the years, the platform has evolved to enable access to contact center capabilities, intelligent IVR, call recording, and SMS/MMS functionality. Plus, users can also leverage Aircall AI as an add-on service. This solution provides access to generative AI tools for call summarization, real-time team coaching, and intelligent analytics. The key features of the platform include:
- Access to more than 100 Integrations (and an open API system)
- Unlimited calls in the US and Canada (plus international calling)
- SMS and MMS functionality
- Softphone apps for desktop, Android, and Ios
- Unlimited simultaneous outbound calls
- Customizable IVR system
- Call recording (With pausing options)
- Shared inbox for archiving necessary data
- Call monitoring and analytics
- Queue call back and smart routing
- Power dialler for sales teams
- Call conferencing for up to 5 people
- Warm transfer for contact centers
- Shared contacts directory
- Customizable business hours
- Forward-to-phone capabilities
Aircall Review: Ease of Use and Functionality
One of the first things I noticed during my Aircall review was how convenient and intuitive the platform truly is. Aircall is a business phone system that operates completely in the cloud, empowering users to easily access the resources they need from anywhere, on any device.
With this platform, companies can place and take as many calls as they like on a single number, access toll-free and international numbers, and even set up automated workflows. You can easily decide how to route contacts, enable SMS and SMS for omnichannel communication, and link Aircall to existing tools, like Microsoft Teams.
Plus, the convenient ecosystem comes with all of the key features businesses need to enhance productivity and deliver an exceptional customer experience. Staff members can collaborate in a shared inbox, comment on calls, and assign follow-ups. They can also build a smart IVR directory, design customized schedules for business operational hours, and share contact details.
The contact center capabilities even include features like “warm transfer”, to help streamline the customer journey, call queuing (with callback options), and call center analytics.
Aircall Review: Pricing and Availability
Aircall is a relatively affordable business communications solution, with pricing that starts at $40 per month for the “Essentials” package or $30 per month if you pay annually. Notably, you do need at least three licenses to get started.
The Essentials plan includes unlimited calls in the US and Canada, all crucial features (like IVR and call recording), and SMS/MMS functionality. You also get access to 100+ integrations, API connections, softphones for every device, and basic analytics.
The more advanced plan, “Professional,” starts at $70 per month and includes all the features of the Essentials plan, plus mandatory call tagging, Salesforce integration, and advanced analytics. You can also leverage features like the Power Dialler and smart routing.
Finally, there’s a custom-priced solution, “Custom”, which supports unlimited calls worldwide, custom analytics, API developer support, single-sign-on and a service level agreement. Users can also choose to add AirCall AI for $9 per license. Plus, there’s the “Analytics+” add-on for $15 per license, with more advanced charts, heatmaps, and reporting tools.
The Key Benefits of the Aircall Phone System
If all of the incredible Aircall reviews online are anything to go by, this is an extremely popular platform for business communications. Aircall has a score of 4.3 out of 5 stars on G2 and 8/10 on TrustRadius. In our opinion, it deserves this high ranking. Not only is the platform extremely intuitive, but it’s also highly flexible, working alongside countless business apps.
Overall, the main benefits of Aircall include:
- Ease of use: Aircall is an incredibly intuitive solution, offering access to simple workflow automation, powerful softphone apps, and straightforward dashboards. Porting and setting up numbers is easy, and you can use the system with a range of existing devices.
- Customer experience features: Unlike many VoIP-focused companies, Aircall also helps organizations optimize the customer experience. You can leverage call queuing and routing tools, smart IVR systems, and in-depth analytics to improve customer interactions.
- Call quality: Aircall has a fantastic reputation for delivering exceptional call quality, particularly if you have a strong internet connection. Thanks to Aircall’s worldwide data centers and redundancy strategies, most customers can expect an uptime of 99.99%.
- Scalability: Aircall integrates seamlessly with more than 100 apps, from HubSpot to Microsoft Teams. It even has an open API system, ensuring you can create the ideal workflows for your teams by connecting all of their tools.
- Security: For those concerned about security and compliance, Aircall offers exceptional security with TLS 1.2 and AES 256 encryption methods. The company also uses AWS as a hosting partner, to further optimize cloud security.
Plus, the ability to add additional reporting and analytics capabilities and Aircall AI means you can quickly adapt your business phone system to changing trends and market dynamics. We particularly love the generative AI coaching and summarization features.
Aircall Review: Customer Service and Support
During this Aircall review, we contacted the support team with some basic questions about setting up accounts and licenses. The team is available via phone, email, and live chat, and they respond very quickly to queries with knowledgeable, comprehensive answers.
Plus, you can easily find answers to common questions yourself by checking out the extensive Aircall help center. It has step-by-step guides, FAQs, screenshots, and even on-demand webinars.
It’s also worth noting that Aircall has a fantastic “status” page on its website, where you can check the health of its various tools and services. You can even look back over previous reported issues for an idea of any common outages you might need to prepare for.
Aircall Review: The Verdict
Aircall is an incredible resource for companies looking for a simple, flexible way to modernize their business phone system. Although it doesn’t come with some key features (like video conferencing), it can easily integrate with a range of solutions to help fill these gaps.
If you’re looking for a user-friendly and intuitive solution for small business communications or you want to combine phone functionality with the apps your company already uses, Aircall is a great choice. Plus, you can easily upgrade your customer service strategy and tap into AI for productivity and coaching improvements.
