VOSS has released Version 25.3 of its digital workplace management platform, bringing new features for artificial intelligence, security, and monitoring.
The update targets enterprises using Microsoft 365, Cisco Webex, and mixed-vendor unified communications systems – aiming to provide a single architecture for automation, analytics, and operational oversight.
“With VOSS v25.3, organisations gain a more intelligent, secure, and operationally efficient platform for managing their collaboration and digital workplace environments,” said Dan Payne, Chief Technology Officer at VOSS.
By expanding AI-driven automation, strengthening governance across Microsoft ecosystems, and deepening visibility into user experience and service health, VOSS continues to deliver innovation that will help our customers scale with confidence.”
The platform replaces script-based workflows and multiple point tools with a centralised management layer.
This allows administrators to manage complex collaboration environments more consistently. In addition, consolidating monitoring, automation, and analytics reduces the risk of errors that often occur when tools are disconnected. It also ensures policies and updates are applied consistently across platforms.
Upgraded AI Assistant and Troubleshooting Workflows
Wingman, VOSS’s AI assistant, has been significantly updated. It now supports an agentic chat interface that preserves conversation history, shows real-time task progress, and allows multiple threads to run in parallel. Each thread can maintain its own context. Administrators can also trigger tasks directly from Wingman, reducing the need to navigate menus manually.
The assistant has broader access to data across monitoring, analytics, and other platform components. This allows it to respond to queries spanning multiple domains. Version 25.3 also introduces a guided troubleshooting workflow for Microsoft Teams call quality. The workflow leads administrators through structured diagnostic steps to identify and resolve issues more efficiently.
Microsoft Security Controls and Teams Segmentation
Version 25.3 extends VOSS’s segmentation and role-based access controls to Microsoft security products, including Defender for Office and Defender for Endpoint. Enterprises can assign segmented administrative access to local teams. This allows teams to complete security tasks without requiring global administrator privileges. Dashboards link security metrics to organisational structures, giving enterprises a clearer view of security performance.
The platform also introduces user-based segmentation for Microsoft Teams call data. IT teams can view call performance by region, department, brand, or user group. They can drill down into segments where issues appear. Delegated administrators only see the data relevant to their segment. As a result, larger organisations can distribute responsibilities safely and identify patterns affecting collaboration quality more quickly.
Monitoring and Analytics Across Collaboration Platforms
Digital experience monitoring has been enhanced with synthetic testing agents. These agents simulate user activity across Microsoft Teams and Cisco Webex. They track logins, calls, meetings, and messaging, providing a continuous view of service performance. The data includes network and local conditions that may not appear in cloud provider telemetry. Historical data allows IT teams to identify trends in service quality and address potential problems before they escalate.
Webex analytics dashboards have also been updated. They now cover users, workspaces, devices, and licences, supporting both site-level and organisation-wide views. Administrators can examine usage patterns and performance across distributed environments.
The platform also adds support for additional virtualisation systems, including VMware ESXi 8, Hyper-V, and Nutanix. Improvements to SNMP data management allow enterprises to monitor hardware-based systems more effectively. This provides flexibility for organisations with mixed infrastructure and simplifies deployment across large IT estates.
Future-Focused Roadmap for AI and Governance
VOSS describes Version 25.3 as part of a broader roadmap focused on AI, governance, and user experience. The company plans to expand automation and analytics capabilities in future updates. These enhancements are designed to help organisations manage increasingly complex digital workplaces.
Overall, the update provides a single interface for automation, monitoring, AI-assisted workflows, and security management. It streamlines administration, reduces manual effort, and gives IT teams clearer insights into collaboration performance. In practical terms, this means organisations can maintain service levels across multiple sites and thousands of users, while gaining a more complete view of operational health and potential risk areas.
