Latest CCaaS News

Unified Communications

RingCentral Launches Customer Journey Analytics: What Can Business Leaders Gain From the New UCaaS-CCaaS Link?

CCaaS

Revolutionizing Customer Service: The Power of Dynamics 365 Contact Center and Generative AI

Collaboration

Zoom’s Unveils AI-Superpowered ‘Virtual Agent’ to Elevate Contact Centres: Six Key Takeaways

Unified Communications

AI, CRM, Messaging: How LeapXpert’s StartADAM Grab Democratises Business Comms

Unified Communications

Vodafone and Three Merger Creates UK’s Largest Mobile Network: Key Takeaways for UC

CCaaS

Jabra Launches Engage AI Complete: What Does the Upgrade Bring CCaaS Leaders?

Unified Communications

$100K Customer Up 8.0% YoY: Why Big Deals Were Key to Zoom’s Strong Q1 Earnings

Unified Communications

Inside the UC Overhaul Powering the UK’s Largest Independent Vehicle Dealer

Unified Communications

Cisco’s Earnings: Webex and CPaaS Up 24% – What’s Contributed to the Successful Quarter?

CCaaS

NICE Partners with AWS to Bring CCaaS to Enterprises’ Digital Front Door

CCaaS

Pre-Emptive Customer Service: Dialpad Announce Agentic AI Ambitions and Platform Enhancements

Collaboration

Zoom, ServiceNow Elevate Employee and Customer Experiences With AI Integration

CCaaS

Michels on Europe’s Blackout, On-Prem AI, Neat & Google Meet & Avaya’s Infinity

CCaaS

RingCentral Earnings Call Delivers Strong Results as RingCX and AI Receptionist Push 1,000 Seats

Unified Communications

Big UC News From Microsoft, Salesforce, RingCentral and Asana

Unified Communications

Nuvola Distribution and Dialpad Partnership Opens Up EMEA for AI-Powered UC Solutions