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Unified Communications
RingCentral Earnings Call Delivers Strong Results as RingCX and AI Receptionist Push 1,000 Seats
Unified Communications & Collaboration
Study: Scam Calls Are Killing Trust in Voice – But Consumers Still Prefer It
Is Microsoft’s OpenAI Partnership in Peril? Salesforce CEO Cites Slack as a Warning
Service Management & Connectivity
The Future Is Multimodal: How AI Is Redefining Business Conversations
Microsoft’s AI Abilities “Doubling” Biannually – Should AI-Conscious Users Flock to Teams?
Are Generic AI Models Failing Your UC Setup? Dialpad AI Officer Talks the Growth of Industry-Specific LLMs
Big UC News From Microsoft, Cisco, WhatsApp and BT Wholesale
8×8 Boosts CX Platform With New Features Focusing on Customer and Employee Engagement
Cisco Partners with Splunk to Upgrade Security for the AI Era – What It Means for Webex
Big UC News From Mitel, Microsoft, Avaya and Google
Zoom Says Custom AI Companion is Now Generally Available and More in Seismic AI-Oriented Update
Cognizant: Driving The Rise of Tech-Enabled Skill Labs for UC Solutions
Michels on Zoom’s Agentic AI Story, Slido, Attacking Avaya’s Base & RCS
Dear IT, Canva Just Crashed the UC Party
Intermedia Upgrades Contact Center With AI Agent Superpowers to Boost CX
How Service Providers Can Thrive in the Age of AI
