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BIG UC Update
BIG UC Update: Mitel’s strategic focus on hybrid communications with CMO Eric Hanson
Unified Communications & Collaboration
Microsoft Teams as a Contact Center: Myth or Reality?
Meta Says WhatsApp is Close to Third-Party Chat Integration in Europe: Key Takeaways
BT, Pindrop Target the Deepfake Threat Threatening Contact Center Security
Driving Customer Success with Microsoft Teams Analytics
CCaaS
RingCentral Launch RingWEM as Earnings Ride High on AI Sentiment
Tata Communications, NiCE Partner to Elevate Contact Centre Operations
RCS Business Messaging: The Organization Adoption Roadmap
How Intermedia and LDI Are Redefining Unified Communications and Contact Center Integration for the AI Era
Productivity & Automation
Wavenet and 8×8 Form Partnership as Cloud Communications Market Matures
Vonage Unveils AI-Powered Fraud Detection and Identity Insights for Salesforce Contact Centers
In the Age of AI Chatbots, Why Are Companies Still Failing on Out-of-Hours Service?
Service Management & Connectivity
WhatsApp Compliance in the Contact Center: Building Trust Without Slowing CX
Why CX is the Next Big Differentiator for MSPs With Akixi
The Future of CX Is Integrated – Here’s How Channel Partners Are Leading the Way
Zoom Partners with Oracle Cloud to Expand Capabilities and Enterprise Reach
