Latest Customer Experience News

Unified Communications & Collaboration

“We’re Seeing ROI—and Fast” – Zoom’s AI Lifeline to Public Sector

Unified Communications & Collaboration

How Does NICE’s Omnichannel Capabilities Compare to Genesys?

Unified Communications & Collaboration

RCS, Orchestrator, Engage, Journey IQ: Examining the Raft of 8×8 Releases

Unified Communications & Collaboration

CallTower Capitalizes on Services Opportunity with Inoria

Unified Communications & Collaboration

Sky to Close 3 Contact Centers, Cut 2,000 Jobs in Drive to Digital – Is Voice’s Future in Trouble?

Unified Communications & Collaboration

Teams Town Hall Meetings to Become More Fluid with Ultra-Low Latency Update

Security, Compliance & Risk

Intrado Launch NG Nexus to Prepare OSPs for Incoming Regulations

Unified Communications & Collaboration

Zoom, Outreach Partner To Elevate Customer Communications

Unified Communications & Collaboration

Zoom – Paving the Way for Agentic AI Adoption

Unified Communications & Collaboration

Why UCaaS and CCaaS Convergence is the Next Big Win for Service Providers

Unified Communications & Collaboration

AudioCodes Voca CIC Now Supports Microsoft Teams Phone Extensibility

Service Management & Connectivity

Advancing RCS: Sinch Expands Partnership with Verizon to Enable RBM

Unified Communications & Collaboration

NICE’s Top 5 AI Features for Customer Interaction

Unified Communications & Collaboration

AI’s New Direction in CCaaS? GoTo Release GoTo Connect AI Receptionist

Unified Communications & Collaboration

20 UC Influencers Shaping the Future of Business Communications in 2025

Unified Communications & Collaboration

NICE Launches CXone Mpower Orchestrator: Automation on a Single AI Platform