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Unified Communications & Collaboration
Slack, Dovetail Bring AI-Driven Customer Insights Into Enterprise Conversations
The Complete Cisco Webex Guide: Features, Pricing and More
Big UC News From Amazon, Zoom, Avaya, and RingCentral
RingCentral Launches AI Receptionist to Transform Business Call Handling
Is RCS the Future of Messaging?
Cloud Work RingCX: RingCentral and BT Launch CCaaS Solution with AI and Omnichannel Support
Security, Compliance & Risk
Why Compliance is Key for Agentic AI Adoption – 8×8 Contact Centre VP Discusses
Event News
Cavell’s London Summit is Back with a CX Twist
Avaya Axes Support For Under 200 Seat Contact Centers
Mercalis’s Migration: What Webex Brought a Life Sciences Contact Centre
Big UC News From Avaya, Microsoft and monday.com
The Top Contact Center and UCaaS Events to Attend in 2025 (Q2 Edition)
Should You Limit Your AI Copilot Use? Yes, According to Microsoft
Miarec’s RingCentral Integration Brings New Auto QA Solutions to Contact Centre Users
Service Management & Connectivity
How Vonage’s Silent Authentication Helped a Fintech Eliminate OTPs
Avaya to Close Flagship Office in Middle East
