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Unified Communications
AI Telephony: Why Reducing Agent Headcount is No Longer a Taboo Conversation
Four Major UC Predictions For 2025: Agentic AI, The RTO Push, And More
Tollring’s Analytics 365 Lands On PingCo To Elevate Microsoft Teams Voice
Is AI Replacing Human Agents in Contact Centers?
BT Group Leverages Sprinklr AI To Transform Its Customer Experience
Contact Centre: How to Seamlessly Consolidate Customer Interaction
CPaaS
Tata Communications Unveils Kaleyra AI For Enhanced Customer Comms
Calabrio To Elevate AI In Contact Centres With Echo AI Acquisition
Five9 Boosts Agent Comms With Bidirectional Presence For Microsoft Teams
Big UC News From Microsoft, AWS, Anywhere365, and Tendfor
Collaboration
How Might Trump’s Mooted Tariff Plan Impact UC And Collaboration?
Microsoft, Cisco, Zoom: The Big Three Power Up at Cavell Enable 2024
AWS Boosts Amazon Connect Contact Center Productivity With GenAI Upgrades
Comparing Customer Engagement Tools for Microsoft Teams
Reseller Opportunity: Why it Pays to Put Constant Evolution at the Heart of Vendor Partnership
Financial Services and UC&C: Overcoming Hurdles with Performance Management
