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Unified Communications & Collaboration
Avaya Launch Avaya Infinity Platform – Infusing AI and Orchestration into Contact Centers
Enreach Expand AI Offering with AI-Assistant Shomi
Microsoft Teams Launches ‘Unify’ Integration Model
Telecom StarHub Scores Cisco Certifications to Signal Strengthened Enterprise Support
Michels on Zoom’s Agentic AI Story, Slido, Attacking Avaya’s Base & RCS
Making the Right Microsoft Teams Contact Center Decision
Intermedia Upgrades Contact Center With AI Agent Superpowers to Boost CX
Security, Compliance & Risk
RingCental Partnership Gives Cox Business New Means to Target Gaming Sector
CentrePal Makes Microsoft Teams Contact Center Solution More Secure with ISO 27001 Certification
What Are the Differences Between Zoom and RingCentral?
Big UC News From Zoom, 8×8 and Sky
“We’re Seeing ROI—and Fast” – Zoom’s AI Lifeline to Public Sector
How Does NICE’s Omnichannel Capabilities Compare to Genesys?
RCS, Orchestrator, Engage, Journey IQ: Examining the Raft of 8×8 Releases
CallTower Capitalizes on Services Opportunity with Inoria
Sky to Close 3 Contact Centers, Cut 2,000 Jobs in Drive to Digital – Is Voice’s Future in Trouble?
