Effective Collaboration is Key to Providing the Best Customer Experiences
Avaya have a unique view throughout an organisation’s communication systems, and they explain that effective collaboration is crucial in providing exceptional CX. More
Team Collaboration
All the News, Reviews and Opinions on Team Collaboration at UC Today
Latest stories
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Collaboration Tools Take the Lead in Customer Discussions with West
Collaboration tools are becoming more and more important to West’s Unified Communications Services customers in technology discussions. More
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Welcoming the Rise of Collaboration Software
The age of email is far from over, but companies are beginning to embrace alternative solutions more rapidly in search of better productivity. More
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Microsoft Announces Teams Feature Parity with Skype for Business
Microsoft recently announced that their “Teams” service has reached feature parity with Skype for Business. More
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RingCentral Glip Review: Consumer Functionality with Enterprise Security
RingCentral Glip is an immersive team messaging platform that provides security and innovation to companies in search of better internal communication. More
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ALE Rainbow Review: Chasing the Collaboration Pot of Gold
In this review, we will take a look at ALE’s enterprise CPaaS solution, Rainbow, and ask how far it goes in answering ALE’s own calls for better integrated, strategically focused approaches to team collaboration. More
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Out Loud: Creating a Self-Service Collaboration Culture with Circuit, from Unify
Unify join Patrick on the podcast to discuss their proposition in the collaboration space, Circuit. More
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Ensuring Security and Compliance in Team Collaboration Tools
As collaboration tools become a more crucial part of the modern workflow, how can you ensure that your apps are both secure and compliant? More
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How Team Apps Help to Drive Digital Transformation Strategies
In the era of digital transformation, team applications could help you to stay ahead of the curve and empower your employees. More
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Plantronics Manager Pro: Handling your Headset Investment with Style
We dive into the features and possibilities of Plantronics’ innovative headset management system for incredible audio. More
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RIP Endless Emails: Can Team Collaboration Finally Kill the Inbox?
What does the rise of the collaboration tool mean for email? Is the era of the inbox finally over? Let’s look at the facts. More
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How to Get Your Users to Love Team Collaboration
As companies of all shapes and sizes continue to embrace the benefits of collaboration tools, how can you set your team up for success? More
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Comparing Free Team Collaboration Apps with Premium Options
When it comes to choosing a collaboration solution for your team, is free or premium software the way to go? More
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What is Watson Workspace? We investigate IBM’s Workflow App
We explore the latest workspace environment delivered by IBM and the incredible Watson artificial intelligence. More
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Introducing the Compelling CU-360 Collaboration Unit from Avaya
In a world driven by huddle rooms, remote employees and countless new forms of working, the Avaya CU-360 could be the way forward for collaboration. More
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Exploring Customer Experience with Sabio and Avaya
We recently had a chance to sit down with Sabio, a leading customer experience company, to discuss their work with Avaya, and their path to the future. More
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Team Collaboration – Technology Track August 2018
Team Collaboration apps made it big in 2017 and in 2018 they’re gaining ground and popularity, with millions and millions of daily users – are YOU using collaboration yet? More
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Continued Success Sees Communicate Better Acquire Vision Communications
The UK’s leading technology provider has further expanded its business by the acquisition of South Wales based VCUK Limited and VCUK Services Limited, who both trade as Vision Communications. More
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Tips for Developing Your Microsoft Teams Collaboration Strategy
You might be ready to implement Microsoft Teams into your workflow strategy, but do you know how to make the most of your new collaboration tool? More
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Session Border Controllers 101 with AudioCodes
We review the AudioCodes SBC range, including their top features, benefits and everything you need to know about the Session Border Controllers. More
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There’s No Certificate for GDPR Says ALE
We discuss the constant concern of GDPR with Alcatel-Lucent Enterprise, and ask the question, “Is there really a finish line when it comes to data privacy?” More
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Node4 Adds Call Reporting & Analytics to Workplace Experiences Platform
Node4, the Cloud, Data Centre and Communications solutions provider, has announced availability of a new Call Reporting & Analytics service for its Cisco HCS-based Workspace Experiences solution. More
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Talking Team Apps with Fuze: The Rise of Collaboration
As team applications become more of a crucial component in the workspace, we talk to Fuze about their views on collaboration and UC. More
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Why UC is still hard to do well
We all use different parts of the Unified Communications puzzle. Skype, Webex, Citrix, Chime, Slack, WhatsApp – the list is almost endless. Dominic Hughes of GCI shares his thoughts. More
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A Huge Range of Contact Opportunities: How do Customers Deal with This?
It used to be simple: when we wanted to contact a company, we sent them an email or phoned them. These days, it is rather more complicated. More
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Sinch: Enterprises Embracing Video Calling to Drive Customer Service Innovation
Brands and businesses are increasingly integrating Video Calling functionality into their applications to help improve customer service, reduce costs, and acquire new customers. More
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Talking Automation and AI with ThinkOwl at CCW
We had the opportunity to speak with the CEO of ThinkOwl and ITyX solutions during this year’s Customer Contact Week conference.
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Ribbon SBCs Enable Microsoft Teams to Deliver Integrated Voice Services
Ribbon Communications has announced that its Session Border Controller (SBC) portfolio has been certified with Microsoft Teams and is now available in a new offering, Microsoft Direct Routing for Teams. More
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So Long Hardware: In the Future of UC, Software is King
It’s safe to say that more and more companies are placing their investments into flexible software solutions and agile Cloud strategies – we delve deeper. More
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Our Top Takeaways from the 2018 Cloud Comms Summit
We were lucky enough to attend the 2018 Cloud Comms Summit this year. Here, we’re going to share some of our top takeaways with you! More
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UCaaS and CCaaS Join Together with Brightlink at CCW
At the Customer Contact Week event in Las Vegas, we caught up with Brightlink to talk about their innovative products and services. More
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Microsoft Teams Free Review: Your Guide to Budget-Friendly Collaboration
Microsoft has just revealed the free version of their Microsoft Teams offering, which is now available to companies worldwide. Check our review out More
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Single Pane in the Ass
We are a generation of high demand, which puts high pressure on Unified Comms and Contact Centre vendors. That’s their problem, not yours. More
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Talking Team Collaboration & Mobility in a Digital World
As the world becomes more collaboration focused, we discuss collaboration, mobility, and team apps with Jean-François Rey – the Product Marketing Manager for ALE. More
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10 Tips for Slicker Call Handling and Improved Customer Experience
In today’s world of social media, smartphones, tablets, touchscreens and Smart TVs is it any wonder that as customers we have all become more fickle, more sensitive and demanding? More
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Microsoft Teams vs Google Hangouts Meet
With so many collaboration tools to choose from, including the new Google Hangouts Meet, how can your business find the right option? More
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Matt Townend Discusses the Future of Comms in CCS Opening Keynote
We were lucky enough to attend the Cloud Comms Summit in Washington this year, here’s what we learned from the opening session. More
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The Journey from Skype for Business to Microsoft Teams
The journey from Skype for Business to Microsoft Teams is an important issue on the minds of enterprise leaders. In fact, the decision of how to launch the journey has been a hot topic ever since. More
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Yamaha and TrueConf Confirm a Technology Collaboration
Yamaha and TrueConf recently announced full integration between Yamaha’s YVC range of speakerphones, and TrueConf conferencing software. More
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First Open-Sourced Encrypted Video Service Introduced by Wire
Wire recently announced their new end-to-end encrypted open source video conferencing services for flexible and simple communications. More
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Slack Slips Up with Sudden Outage: What Happens When Your Tools Go Offline?
In an environment where countless companies depend on collaboration software to survive, what do we do when Slack shuts down? More
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The Future of Work: UCaaS and the Age of Agility
The world of work is changing. Increasingly, experts around the world spend less time in a physical “workplace” and more time completing projects and achieving results through digital solutions. More
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It’s a Zoo Out There: Nigel Risner at Cloud Comms Summit
Nigel Risner, a powerful motivational speaker in the communication world, held a session at the Cloud Comms Summit this year – here’s what we learned. More
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The BMJ Overhauls Global Comms & Team Collab with RingCentral Cloud
RingCentral has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. More
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Out Loud: New UI for Webex Teams in Our June Update
UC Today’s Out Loud Cisco Podcast discuss the latest news from Cisco’s collaboration division with Jonathan George from MeetingZone.
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