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CCaaS
Examining the Efficiencies: Microsoft Reveal AI Saved It $500M in Its Contact Centers
Unified Communications
Threaded Conversations: Microsoft Teams Takes Another Feature From Slack
Collaboration
Slack AI: From AI bots to Agentforce: The Ultimate Guide
AI
Google Meet’s Note Taker Gets an Update: How It Reduces the Need for Third-Party AI
Zoom Unveils Realtime Media Streams to Power AI-Driven Enterprise Applications
AI in Contact Centers: Study Sheds Doubt on Supposed Efficiencies
From Elvis to Enterprise: Shure Celebrates a Century of Audio Innovation
Breaking the Infinite Workday: Why Microsoft Says AI Agents Are Key to Becoming a ‘Frontier Firm’
Teams Classic Is Officially Dead: IT Leaders Face Double Deadline with Windows 10 End-of-Life Looming
The Top Meeting Room Devices Vendors for 2025: Your Shortcut to Better Meetings
Zoom Takes the Wheel: Ford and Lincoln Turn Cars into Rolling Meeting Rooms
How Teams’ New Health Dashboard Could Be a Game Changer for IT Admins
Microsoft Teams Updates: What Can IT Leads Look Forward to This Summer?
The Best UC Platforms for 2025: The Definitive Enterprise Buyer’s Map
Top UCaaS Providers for 2025: Who’s Leading the Future of Work?
LG, DisplayNote Join Forces to Simplify Hybrid Meetings—For Everyone, Not Just IT
