As organisations look to ensure they have access to truly global connectivity, to serve their geographically spread-out customer base, it is a challenge to achieve the same through regional network providers. Reports from Frost & Sullivan show that reliability and security are key: security (60%) and reliability (59%) are most important when evaluating a communications and collaboration solution provider (Source: Global Investment Priorities in the Communication and Collaboration)
This gets harder in markets that have rigorous security, regulatory or licensing requirements. To offer a truly global service, either you can engage with multiple service providers or can turn to a global session initiation protocol (SIP) connectivity provider which in effect allows you to integrate with multiple telecom carriers across the globe.
Tata Communications integrates with more than 1,600 carriers and 785 mobile providers around the world. The portfolio, which rides on the carrier’s tier-one global network, offers reliable and secured connectivity via a single contract covering 29 countries and termination in 240 countries, with uniform service levels and local regulatory compliance.
Tata Communications Global SIP Connect delivers your voice traffic through its 16 Globally diverse point of presence (PoP), across four continents ensuring optimal QoS and 99.99% reliability. In addition, the wider variety of horizontal and voice-specific APIs, self-service portals, and dedicated trunks with communications platform providers enables them to quickly provision new services for their customers, and for enterprises to roll out unified communications initiatives quickly and seamlessly.
The ability to partner with a local provider is particularly valuable in highly regulated countries such as India and China which have stringent telecom requirements. “Organizations want to focus on their businesses, and not on the operational activities of managing voice infrastructure, especially country-specific regulatory issues,” explains Vivek Kar AVP, Product Management, Enterprise, and Wholesale Voice, Tata Communications.
“The telecom regulations in many countries are best left to the experts to manage. That is where Tata Communications comes in. We have supported multiple clients by simplifying global voice services for them, ensuring they are regulatory compliant irrespective of which the country they are operating in. For our clients, they just have to work with just one managed service provider – us – rather than dealing with vendor sprawl.”
Tata Communications offers a range of Global SIP Connect offerings that are simple to manage via a single contract, enable scalability and offer a comprehensive view of the technical, operational, and administrative performance of the service. In addition, the portfolio lets customers innovate in smart ways by enabling increased functionality, delivering improved customer service, and achieving optimal quality of service – all at a global scale.
Learn more about Tata Communications Enterprise Voice Solutions.
