In the changing landscape of modern business, investing in service management technology has become a strategic necessity. These kinds of investments provide significant long-term benefits that extend far beyond initial costs. To make the most of service management investments, businesses should prioritize value drivers over mere price considerations. We spoke with NUWAVE to explore the critical aspects of these investments and how businesses can effectively implement them.
UC (Unified Communications) service management solutions offer companies a comprehensive environment in which they can manage and provision licenses, automate manual tasks, track crucial data about software and device lifecycles, monitor and maintain service quality, and run diagnostic reports.
Reasons to invest in service management include:
- Boosting Efficiency through Comprehensive Automation
- Reducing Costs by Managing and Optimizing Budgets
- Enhancing Productivity and Performance
- Making Better Decisions with Enhanced Insights
- Strenthening Security and Compliance
- Increasing Flexibility and Agility
Selecting your service management technology can be a minefield. As with all investments, price considerations are often prioritized. But these value driver considerations can help elevate your investment further.
1. Multi-UC: Diversification for Retaining Revenue
As businesses migrate their communication infrastructure, retaining revenue from existing services while embracing new opportunities is paramount. The concept of Multi-UC (Unified Communications) underscores the importance of not being a one-trick pony. Relying solely on a single communication platform limits a company’s flexibility and scalability. By offering a diverse suite of UC services – incorporating the ‘big three’ of voice, video, and messaging – companies can better meet the varied needs of their clients. This diversity helps in retaining revenue streams as clients transition to newer technologies, ensuring that the business remains relevant and competitive.
2. Future Growth: Streamlining Costs and Sales Processes
Investing in service management technology is a driven approach towards expansion. A comprehensive, full-stack offering can significantly lower the cost to market and simplify the sales process. By integrating various services into a unified platform, businesses can reduce the complexity and overhead associated with managing multiple vendors and solutions. This simplification not only lowers operational costs but also accelerates the sales cycle, enabling quicker deployment and faster realization of benefits. A streamlined sales process, backed by a robust service management platform, positions businesses to seize market opportunities more efficiently.
3. Adherence: Preventing Setbacks
Security and compliance are critical components of any service management investment. Regulatory failures can lead to severe consequences – including data breaches, financial harm, and potential legal repercussions. Ensuring that service management systems comply with industry standards and regulations is essential to mitigate these risks. Investing in strong security measures – such as end-to-end encryption, secure access controls, and regular compliance audits – safeguards the organization against potential threats. This focus on security and compliance not only protects the business but also improves its reputation.
4. Operational Impact: Improving Efficiency and Management
Cost efficiency is a significant value driver, achieved through streamlined provisioning, reduced need for extensive engineering teams, and simplified ongoing management. Automation and centralized control offered by advanced service management platforms lead to substantial time and cost savings.
In a competitive and rapidly changing market, strategic investments in service management technology are not just beneficial – they are imperative for long-term success.
iPILOT from NUWAVE is a cloud platform as a service (CPaaS) that revolutionizes the unified communications service management lifecycle, enabling any global voice network. Find out more here
