In an increasingly connected world, reliable and cost-effective communication solutions are more critical than ever. NUSO, which aims to keep its enterprise-grade UC solutions affordable for small and midsize businesses, hopes to meet this demand. Via a new partnership with Wavecrest, a global leader in voice and messaging services, the way businesses communicate across borders may soon be transformed.
NUSO has integrated Wavecrest’s Edge technology into its global voice services to go beyond connecting companies. Wavecrest’s platform allows seamless cloud communication between telecom operators, providing enterprises with reliable and efficient voice and messaging services, which are essential in today’s fast-paced, global business environment.
Expanding Global Cloud Calling Capabilities
This integration enhances NUSO’s platform, allowing it to seamlessly work with tools like Microsoft Teams, Zoom, and Webex.
Matt Siemens, CEO of NUSO, remarked, “This partnership allows us to expand our international voice services for contact center and unified communications customers, while enhancing platforms like Microsoft Teams, Zoom, and Webex calling,” He added that “the integration of Wavecrest’s Edge technology strengthens NUSO’s cloud services, providing a level of call control and management that empowers us to better support our expanding global customer base.”
Wavecrest, which joined the Cloud Communication Alliance (CCA) in November, shares a similar vision.
Andrew Bale, Strategic Advisor stated that “NUSO’s call control platform is among the most robust in the industry. By combining our Edge technology and international long-distance expertise with NUSO’s innovative solutions, we’re delivering a truly unique, integrated offering that helps businesses thrive in an increasingly connected world. This partnership enables us to address the need for more innovative, comprehensive voice and messaging solutions in key markets.”
Tackling Global UC Challenges
For businesses with international teams, voice and video communication can be hindered by network reliability and latency issues, impacting productivity. Wavecrest’s Edge technology addresses this by optimizing voice traffic across international networks, reducing latency, and ensuring efficient call handling.
This is particularly advantageous for NUSO’s core customer base of small and midsize businesses. Smaller companies often struggle with the cost of enterprise-grade communication solutions, but this partnership provides them with a more affordable alternative. The integration of Wavecrest’s technology ensures higher quality of service, offering clearer and more reliable voice calls without the typically associated high costs.
For businesses using platforms like Teams, Zoom, and Webex, this integration improves collaboration. With enhanced voice quality, businesses can communicate more effectively with clients, partners, and remote teams, regardless of their location.
The Role of Voice Solutions in a Hybrid Work Environment
The trend of hybrid work is here to stay, and advanced voice and messaging solutions play a pivotal role in supporting this new reality. These tools bridge the gap between in-office and remote employees, ensuring teams can communicate and collaborate effectively from anywhere.
Cloud-based voice solutions, such as those now enhanced by NUSO and Wavecrest, allow real-time collaboration, seamless communication across time zones, and integration with popular apps like Zoom and Teams. These platforms provide enhanced customer service, security, and compliance, while also offering AI-driven features for a more personalized user experience. They support a healthy work culture in the hybrid environment by reducing isolation and fostering engagement.
Additionally, by encouraging voice communication over text, this collaboration mitigates the risk of miscommunication that can arise from cultural differences, such as language barriers and divergent communication styles – critical in international business relations.
The Future of Global Connectivity
With businesses becoming increasingly accessible globally, the need for reliable, cost-effective communication solutions is only growing. The integration of Wavecrest’s Edge technology into NUSO’s platform marks a significant step toward meeting this demand. With enhanced connectivity, businesses can communicate more efficiently and affordably, enabling faster growth without the need for expensive infrastructure.
The future of business communication is increasingly about offering secure, scalable, and flexible solutions that support the hybrid work environment and global connectivity. With the continued development of this partnership, NUSO and Wavecrest are setting the stage for a more inclusive, efficient, and connected future for businesses worldwide.
