Remember how scary learning to swim was as a child? Being dared to jump in at the deep end, off the highest diving board 100’ high?
Any miscalculation meant a stinging belly flop.
So when you move a 20 seat (or bigger) contact centre to the cloud, that same anxiety occurs. One miss-chosen option could be catastrophic.
That’s where Invosys can help – enterprise telephony with Unified Communications as a Service (UCaaS) through a simple app.
‘Simplicity at your fingertips’ – How Invosys Eases Cloud migration
Speed is critical when moving communications to the Cloud, especially if there’s a disaster.
But porting inbound PBX call-handling capabilities, such as IVR and call routing, can take days. Often that’s disruptive. When customers call, they won’t be able to place orders. Relationships sour. They buy elsewhere.
Invosys Flow is a Unified Communications platform. It enables fast, flexible migration from on premises telecommunications to the Cloud. Unlike other UC platforms, many of which have a simplistic range of inbound call features, Invosys provides enterprise-grade contact centre features from a single app.
Invosys Flow provides:
- Dynamic call queuing, for effortless management of inbound traffic
- Virtual call routing, so calls are answered by the correct staff member
- Ring and hunt groups, so calls are never missed
- A comprehensive range of analytics
- A full suite of unified communications features including messaging, video meetings and collaboration
All in one simple mobile or web app.
Avoid Disaster By Migrating in Seconds
As Stephen Taylor, Head of Product at Invosys explains, “You’re a customer with high volume calls coming into your PBX. Phones are being answered permanently. Then suddenly that office burns down. So you quickly point those calls to Invosys Flow. Calls are taken in seconds in another office – or by home-based staff – without callers noticing the difference. All through a mobile app or web interface, on any device, anywhere in the world.”
With Invosys you can: –
- Manage and use the platform with a simple easy to use app for both PC and smartphone
- Integrate with third party Cloud UC and CC services, such as Microsoft Teams
- Gradually integrate on premises equipment into the Cloud, without disrupting operations
- Be protected from fraud, thanks to the intelligence of Invosys’ underlying network
The technology behind Invosys Flow is Number Manager, a powerful call handling engine. Invosys has full control over its functionality, including fraud monitoring, and a complete range of PBX features.
One of the biggest problems businesses now face is flexibility when redeploying the workforce. It’s very disruptive. So Invosys Flow’s non-disruptive, easy to use alternative enables businesses to port capabilities, such as a sophisticated IVR, to the new system.
Rob Booth, CEO at Invosys explains:
“Invosys are on a mission to create change and offer choice in the channel, providing an alternative and encouraging customers to try something new and exciting, which is simpler and ultimately, more effective for their business”
So migrating to Cloud communications no longer means jumping in at the deep end. You can safely start by putting your toe in the water.
Learn more about Invosys Flow, or becoming a reseller partner.
