Transitioning to Teams Voice is often the final part of a cloud transformation strategy, due to the complexity of project management and risk of downtime. NUWAVE’s iPILOT automation platform is set to change all that, making its Operator Connect and Direct Routing services available through partners worldwide, and enabling even non-technical administrators to manage frictionless rollouts.
Their end-to-end support of the entire Microsoft Teams Voice lifecycle, from migration through deployment, capacity management, support, analytics, and integration is a game-changer, solving for carrier hosted SBCs, on-premises SIP trunks, or existing SBCs, carriers, and operators — all through iPILOT’s intuitive single-pane-of-glass interface.
OC-ready, partner ready: 2021 ready
As Chief Product Officer David Spears explained, “iPILOT has been in development for 5 years now, leading up to this moment. When Microsoft Teams got in touch, we transformed into the world’s first provisional automated platform for enabling Teams Direct Routing. Now we’ve just enabled Operator Connect in addition to the Team’s Direct Routing, as a wave one partner with iPilot.”
With the enterprise world demanding sustainable remote-ready UC strategies for the new normality, the timing of iPILOT’s availability for partner resale enablement is perfectly timed. As one of the few Microsoft Partners authorized on the Operator Connect programme, partners can benefit from the global alignment with the brand, combined with the unprecedented cost and time savings of the iPILOT interface, across a range of verticals, NUWAVE has even built a dedicated instance of iPILOT that has met the rigorous requirements to serve government agencies that require GCC High tenant access and capabilities — making the power of Teams Voice truly universally available, and demonstrating their agile and responsive approach to meeting customer needs appropriately.
Minutes, not months
Over half a million development hours have gone into creating iPILOT, and it shows. “Imagine a world where you can connect complex communication infrastructures without PowerShell, make on-demand global changes with a single click, and view your entire global communications infrastructure from a single UI”, Spears continued.
“Partners can now do in minutes what previously took months with significantly fewer resources. The complete lifecycle, from day zero to day two, in moments, with real-time configuration. No more ‘we’ll get back to you with a quote…”
The simplicity of the interface is a key benefit to clients, enabling 75% of them to completely self-serve, taking thousands of users from legacy to in-state Teams Voice in less than a day. Self-paced migration guides walk users through each implementation step with on-demand video and comprehensive support one click away.
In addition to iPILOT, NUWAVE partners can also resell NUWAVE’s global voice services and immediately offer a competitive subscription service plan, which includes intelligent capacity management with call paths, allowing for multi-user utilisations — so customers pay only for the call capacity they actually need and use.
As Spears explained, “If you have a customer with 1000 seats, and they’re a specific type of vertical that we know at any point in time, for every 10 users there’s typically one on an active call. They don’t need voice capacity for 1000 users, so we provide a call path that allows for that real-world use.” Combined with the ability to add capacity instantly and elastically at need, the flexibility and cost savings are unique and immediate.
iPILOT’s CPaaS solution combined with NUWAVE’s award-winning hosted Direct Routing unlocks the full potential of Microsoft Teams Voice for anyone seeking an all-in-one communication solution and phone system with full Office 365 integration, combining unprecedented automation and simplicity. Learn what it can do for your organisation, by talking to David Spears.
