LeapXpert has released its Communications Platform 3.0, an update designed to help enterprises govern and automate client conversations conducted across consumer messaging channels.
The update introduces AI-driven insights, configurable workflow automation, and a consolidated client-activity view for employees.
As a result, organisations can oversee real-time messaging with stronger governance while using the underlying communication data for operational needs.
“The LeapXpert Communications Platform 3.0 represents a defining juncture in the evolution of our category,” said Dima Gutzeit, Founder & CEO of LeapXpert.
“Hundreds of enterprises have already adopted modern messaging channels at scale, and they now sit on a deep, untapped well of communication data.
“With this release, they can convert the data they already own into governed intelligence and real productivity.”
The platform continues to support WhatsApp, iMessage, SMS, RCS, Telegram, WeChat, Signal, and LINE.
Many enterprises adopted these channels initially to meet compliance obligations and customer expectations.
However, the company states that organisations now want communication data to serve broader analytical and operational purposes.
Data Shift
A central feature of Platform 3.0 is the Productivity Pack, which applies AI to structure and analyse messaging activity.
LeapXpert says these tools convert fast, informal discussions into usable business data.
This shift allows enterprises to apply insights from daily conversations to workflows, approvals, and trend detection.
Many organisations use several messaging channels at once, and the data from those conversations often becomes siloed. The update aims to bring coordination and structure to these dispersed interactions.
Under the Hood
The release introduces three new components: Signals, Communication Workflows, and an expanded Maxen app.
Signals
Signals identifies patterns in employee–client conversations. It detects themes, sentiment changes, and shifts in communication topics. LeapXpert states that these insights may help companies understand client needs or emerging issues earlier, while still maintaining governance controls.
Workflows
The workflow engine allows teams to build automated sequences for routine messaging steps, such as authentication, approvals, order confirmations, and structured data collection. According to the company, workflows can be created without coding and applied across multiple messaging channels to reduce manual tasks.
Maxen
The updated Maxen app consolidates messages, notes, e-mails, and calendar events into a single interface. LeapXpert says this helps client-facing employees keep track of ongoing communication while complying with policy requirements.
Together, these additions attempt to connect messaging activity with internal processes in a more consistent way, and reflect a broader enterprise need to organise high-volume digital communication without losing oversight.
IT Impact
Platform 3.0 introduces several shifts that affect IT leaders, particularly those overseeing communication governance, messaging infrastructure, and data management.
The release notes that many enterprises now operate multiple consumer messaging channels at scale, which creates a growing volume of communication data.
As these volumes increase, IT teams face rising expectations around retention, compliance, security, and integration with internal systems.
Because the Productivity Pack structures and analyses communication data with AI, IT leaders may encounter more requests from business units seeking insights or workflow automation tied directly to messaging activity.
Meanwhile, Signals adds detection of emerging themes and sentiment changes, which may require IT to refine access controls and ensure responsible use of analytical outputs within established governance boundaries.
The arrival of Communication Workflows also shifts operational responsibilities. With a no-code configuration model, non-technical teams can now build automated messaging flows.
This may reduce IT bottlenecks while increasing the need for clear internal standards governing deployment, maintenance, and oversight of these automations.
The enhanced Maxen app consolidates messages, notes, e-mails, and calendar events, which can help IT reduce communication data fragmentation.
Overall, Platform 3.0 reflects broader market trends towards proactive communication governance, increased AI adoption, and tighter integration between messaging channels and internal systems.
Market Context
According to Gartner, 30 percent of enterprises will shift to a proactive employee digital communications governance approach by 2029 – up from less than 10 percent in 2025.
Gartner also predicts that by 2030, 70 percent of enterprises using DCGA solutions will adopt AI-driven features and processes, up from 40 percent in 2025.
These projections indicate that enterprises face rising communication volumes and more complex data oversight requirements.
As a result, tools that combine governance, insight, and automation are becoming more relevant across industries.
“Given our background in enterprise communication, our vision has always been to strengthen how enterprises communicate,” said Avi Pardo, Co-founder & CBO of LeapXpert.
“For years, organizations have trusted us as the backbone of their communication compliance and governance.”
