Unified Communications News

Editor's Picks

Interoperability by Law, Lock‑In by Design: How the EU's DMA Is Testing UC’s Walled Gardens

Unified Communications & Collaboration

Interoperability by Law, Lock‑In by Design: How the EU’s DMA Is Testing UC’s Moat Model

Unified Communications & Collaboration

Cutting Costs, Not Corners: How AT&T Cloud Voice Is Reshaping the Modern Enterprise

Latest News

Why Microsoft Teams Direct Routing Interest is Down 83%: The Great Simplification

Unified Communications & Collaboration

Why Microsoft Teams Direct Routing Interest is Down 83%: The Great Simplification

Are Your UC Tools Wasting Budget? How IT Leaders Prove Unified Communications ROI

Unified Communications & Collaboration

How Do You Prove UC ROI? The Framework Most Enterprises Still Ignore

It's Time for an AI Digital Labor Reality Check: Why Agentic Automation Isn’t a Slam Dunk

Productivity & Automation

It’s Time for a Digital Labor Reality Check: Why Agentic AI Isn’t an Automation Slam Dunk

Which UC Metrics Actually Matter? The Data Every IT Leader Should Track

Security, Compliance & Risk

Which Unified Communications Metrics Actually Drive Performance?

AI Collaboration Metrics

Security, Compliance & Risk

If You’re Not Measuring Human-AI Collaboration Metrics, Your Hybrid Strategy Is Guesswork

UC vendor lock-in

Unified Communications & Collaboration

Before You Sign That UC Contract, Here’s How to Avoid UC Vendor Lock-In

Why Are Enterprises Merging UC and Contact Centers? The Integration Trend You Can’t Ignore

Unified Communications & Collaboration

Why Are Enterprises Merging UC and Contact Centers? The Integration Trend You Can’t Ignore

Microsoft Facing Class Action Lawsuit Alleging Teams Illegally Collects Voice Data

Security, Compliance & Risk

Microsoft Facing Class Action Lawsuit Alleging Teams Illegally Collects Voice Data

HCLTech, Cisco Aim to Redefine the Route to AI For 'Fluid' Contact Centers

Unified Communications & Collaboration

HCLTech and Cisco’s ‘Fluid’ Contact Center Aims to Redefine the Route to AI

Are Collaboration Analytics Destroying Employee Trust? How to Prove ROI Without Surveillance

Unified Communications & Collaboration

Are Collaboration Analytics Destroying Employee Trust? How to Prove ROI Without Surveillance

Cisco Earnings Analysis: Why Record AI Orders Still Triggered a Market Sell-Off

Unified Communications & Collaboration

Cisco’s AI Paradox: Why Record Earnings Still Triggered a Market Sell-Off

Microsoft Teams' New People Skills Feature Turns Profiles into Talent Engines

Employee Engagement & Recognition

Microsoft Teams’ New People Skills Feature Turns Profiles into Talent Engines

Unified Communications & Collaboration

Zoom’s AI Companion Goes Cross-Platform with Microsoft Teams and Google Meet

Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders

Unified Communications & Collaboration

Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders

Are Your AI Meeting Tools Breaking Compliance Rules? The Governance Gap Most UC Teams Ignore

Security, Compliance & Risk

Are Your AI Meeting Tools Breaking Compliance Rules? The Governance Gap Most UC Teams Ignore

IT Leadership Interview: Why AI in Managed Services Needs a 'Client Zero' Strategy

Productivity & Automation

IT Leadership Interview: Why AI in Managed Services Needs a ‘Client Zero’ Strategy

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