SolunoBC Platform Review: Carrier-Agnostic and Integration-Ready

Soluno Business Communications (SolunoBC) was formed in 2017, as a result of a merger between SolusBC and Uno Telephony. The former was originally set up in 2008, as a business communications company with a carrier independent market position. Uno is a 2004 company primarily operating in the telephony space.  

Today, SEB Private Equity is the principal owner for Soluno, responsible for what is the largest and most expansive carrier-independent communications provider in the Nordic region.  

Interestingly, Soluno has a 10% market share in Sweden, making it the country’s third-largest integrator.  It offers several options for companies looking to digitise their communications systems, including and beyond traditional desk phones.  

It has a mobile switchboard offering that ports existing numbers to a smartphone app. Soluno’s IP solution leverages the power of the internet to simplify international calls. Softphone by Soluno transforms either your Windows PC or MacBook into a telephonic system.  There’s also a cloud-based switchboard alternative, letting you move your entire telephony ecosystem to a virtual environment.  

Let’s review the Soluno Platform in greater detail:

Inside the Soluno Platform 

Soluno’s cloud-based PBX is a carrier-independent solution that’s compatible with all the popular carriers in the region including Telenor, Telia, Tele2, and Tre. They power the company’s high-speed internet connectivity, ensuring that you have uninterrupted service availability for your phones. Soluno cloud-based PBX is billed as a business solution for small, mid-sized and large organisations, starting with a basic offering that can be scaled via add-ons and integrations. Here is a quick review of its features:  

• Standard telephony capabilities – You can call customers and partners across the world, but Soluno’s biggest USP is that it supports free internal calls, across a global workforce. The Foreign Number service implements the same switchboard for users globally, letting you send chat messages, SMS, and calls free of cost.  

It also comes with an answering service that’s managed by Soluno’s human executives. Unlike pre-recorded virtual receptionists, these are actual people equipped with a manuscript detailing the specifics of your business. In case, you’re not available for a specific period to accept calls, this can be a highly useful service. Further, we liked Soluno’s Call Recording service that works with both incoming and outgoing calls. And it’s easy to find the right recording with a number of filters and search parameters – Soluno is also careful to fully encrypt your recordings for secure storage.  

Finally, the Soluno telephony experience is made even better with its repeater equipment installation that redirects and distributes any interfering radio signal, significantly improving mobile coverage.  

• Add-ons for growing businesses – If you’re looking solutions beyond telephony, Soluno has you covered. There’s a customer service tool that’s helpful when sharing call data with your CRM team. It lets you obtain customer information before answering a call, connects your customer with a bot until you’re ready, and schedules a call-back if required. 

Soluno Workspace is another add-on we really liked, comprising a set of collaboration tools to keep your workforce connected. This includes communication, conference calls, calendar synchronisation, and an internal contact directory. Apart from this, there is a robust analytics feature that generates automated and live reports for better performance.  

You can also deploy Soluno’s built-in contact centre to integrate multiple channels of customer interactions for a single source of tickets.  

Why the Soluno Platform Makes a Difference  

Soluno truly goes beyond the basics. You can integrate the platform with a massive library of integrations, ranging from CRM systems and productivity apps to third-party solutions. This covers popular tools like HubSpot, Salesforce, Skype, and g-Suite as well as other nifty plug-ins such as Bank ID that quickly verifies caller identity on mobile.  

Another standout factor was Soluno’s attention to diverse business needs. For example, its Call Recording feature is available in two packages – Automatic (stored for one year) and Pro (manually controlled and stored for 7 years). Not only are these fully compliant with MiFID II and GDPR, but users in the same business can also pick and choose from the two options.  

It’s details like this that make Soluno a leader in its category.  

What We Think  

There’s no doubt about it: for organisations in the Nordic region, Soluno offers incredible flexibility without being tied down to a single carrier. The company has impressive customer service capabilities, reinforcing the impacts of your solution. So, if you’re looking for a telephony system that goes the extra mile, Soluno might be your best bet.