Zoom has announced that a Salesforce App for Zoom Team Chat is now available for users.
The integration of Salesforce to Team Chat is part of Zoom’s promise to make it a “hub of collaboration”.
Zoom first introduced Apps for Team Chat at Zoomtopia last month to allow users to bring everyday work tasks into the space where conversations take place.
David Ball, Product Marketing Manager, Zoom Meetings and Chat, commented: “Collaborating in Zoom Team Chat is so much more than just a series of messages or chat conversations.
“It’s about getting work done and working with others in a way that is easy, enjoyable, and efficient.
“As Team Chat continues to transform into a hub of collaboration, we know that integrating apps into your Team Chat experience is critical.
“Last month at Zoomtopia, we officially announced the introduction of Apps for Team Chat, which allow you to bring everyday work tasks into the space where conversations and decisions are happening.
“Building on the recent releases of the Jira App and ServiceNow Virtual Agent, we are thrilled to announce that the Salesforce App for Zoom Team Chat, one of our most requested applications, is now available for you to use.”
Zoom states that integrating Salesforce into Team Chat helps customers to boost productivity by accessing and updating important customer information without having to about switching applications.
The Salesforce App for Zoom Team Chat allows you to do the following:
- Search for records: Users can access customer information with a compose shortcut.
- Share records: The app allows customers to keep colleagues informed by sharing customer records in Team Chat.
- Receive notifications: Users can customise notifications so that they never miss when an Opportunity changes stages or when a Contact calls.
- Add messages to records: The Salesforce app for Team Chat allows users to add notes to records to provide greater conversational context.
The Salesforce app for Zoom Team Chat is available for users to download now.
Zoom has recently made changes to the viewing area of its video-conferencing platform.
Called Zoom Rooms Enhanced Views, the changes mean users will have better visuals on shared content, in-meeting chat messages and small-screen displays for other participants.
Altogether the refurbishment intends to make meetings more equitable and transparent in the hybrid environment.
Salesforce has recently published a survey which claims that the UK is heading for a digital skills workforce disaster.
Even though most questioned responded by ranking digital skills as the critical skill for current and future work, the survey of 2000+ comprised half of working adults and half of 13-18-year-olds still doubted their abilities.
The “Future of Work” survey, commissioned by Salesforce and undertaken by TRUE Global Intelligence and partnered with Opinium, proffered two sets of 10-questions: the fieldwork took place in the late summer, between the 25th – 31st of August 2022.
