CCaaS and contact centre solution vendor Heedify built a native solution for the Microsoft Teams platform, designed to be straightforward, simple, and flexible. The solution comes with an advanced reporting system which allows users to track important KPIs and metrics, as well as a real-time dashboard for in-the-moment insights into customer service.  

Users also gain access to Smart IVR tools, with built-in artificial intelligence, advanced call queuing capabilities, and chat and webchat options for omnichannel service. Plus, the Heedify Microsoft Teams Contact Centre also feature call recording capabilities for quality assurance, and integration options, so users can link in their own ERP, CRM, and other tools.