For many organizations, migrating from legacy phone systems to modern cloud calling seems deceptively simple on paper. Enabling calling in Microsoft Teams, Zoom, and Cisco Webex can deliver cost savings, increase productivity, and unleash innovation. Minimizing disruption during migration and supporting ongoing moves, adds, and changes is often overlooked and the cause of erosion of customer satisfaction.
Minor adjustments including modifications to call queues, auto attendants, and call flows can quickly ripple into multiple support requests, surprise invoices, and strained relationships between IT teams, vendors, and partners.
SIPPIO seeks to address that operational tension with a new managed service – SIPPIO Care, which provides standard implementation and ongoing support for a flat monthly fee per user.
Unlike traditional support models, which often include substantial upfront costs for implementation and bill for post-implementation individual changes, SIPPIO Care covers routine operational tasks under a single predictable subscription.
“We’re built differently. SIPPIO Care furthers our commitment to being fast to get setup, easy to manage, and reliable forever without surprise costs or headaches.” said Steve Forcum, SIPPIO’s Channel Chief.
“When customers need help, they will never encounter a technician asking for a credit card or authorization for a few hundred dollars for support. We make it fast, easy, and flexible to move to, and maintain, communications in Microsoft Teams, Zoom, and Cisco Webex.
Routine Changes, Predictable Costs
SIPPIO Care aims to handle the types of updates that tend to cause friction in everyday cloud calling management.
Adding a new user, adjusting call queues, or changing voicemail routing may seem small, but they traditionally generate tickets – and with many vendors tickets often translate into additional billing.
For IT teams managing a small number of users, these costs might be minor but unpredictable.
In larger enterprises, the frequency of updates can be substantial, particularly with seasonal staff or rapid growth.
By offering a flat-fee model, SIPPIO Care want to remove that uncertainty, letting teams plan their budgets without surprise charges.
The service runs on SIPPIO Navigator, the company’s platform for managing tenant updates without burdensome administrative overhead.
Integration with Tiered Service Plans
The launch of SIPPIO Care aligns with the company’s recent introduction of Lite, Plus, and Pro service tiers, which provide different levels of features and integration to suit organizations of varying sizes and complexity.
Lite offers a straightforward, fast path to enable calling, Plus adds unlimited text messaging (SMS/MMS), and Pro provides advanced call center capabilities for customers seeking to enhance customer engagement without the cost of a Contact Center as a Service (CCaaS) subscription.
When paired with these plans, SIPPIO Care allows customers to get up and running quickly while having ongoing operational support baked in.
The SIPPIO platform is fully automated, so numbers go live in minutes, and standard setup is included.
Any adjustments, whether adding new users or modifying call flows, are handled as part of the service.
Partner Implications
SIPPIO Care also has implications for channel partners.
Predictable support removes one of the common friction points: explaining unexpected charges to customers.
With SIPPIO, Partners can guide their clients to modernize their communications infrastructure with the confidence in leveraging a partner that eliminates the day 2 support headaches encountered with other vendors.
“The number one concern I hear from partners is the post-sale experience received from other vendors when service is needed. The routine charges create a bad customer experience which can reflect poorly on the partner who recommended the vendor. ”Forcum noted.
In addition to the frustration placed on their customers from this experience, partners rarely participate in the revenue stream generated from implementation fees or post-sales charges for support. By offering SIPPIO Care, partners gain additional recurring revenue tied to each user seat while reducing operational strain.
The model also allows partners to focus on higher-value advisory work, rather than constantly managing small support issues.
Operational Relief and Predictability
Cloud calling may never be completely frictionless, but SIPPIO Care aims to provide a more predictable rhythm for day-to-day operations.
IT teams can shift focus from debating the cost of routine updates to assessing whether changes deliver meaningful business impact.
For example, adding a seasonal worker’s extension or changing a call queue no longer triggers budget approvals or invoice disputes.
The flat-fee service removes one layer of administrative tension, creating a calmer & predictable baseline for both internal teams and partner relationships.
“Our goal was to address a gap between selling a service and truly supporting the people using it,” said Forcum.
SIPPIO Care is active, not reactive
Looking Ahead
As enterprises continue to integrate communication platforms like Teams, Zoom, and Webex into their operations, the operational side of cloud calling remains a persistent challenge.
SIPPIO Care aims to demonstrates how predictable, managed services can reduce that friction while supporting both customers and partners.
“It’s our way of saying that we care deeply about our customers’ success, and we are willing to put our expertise on the line 24/7 to ensure their communications experience is seamless,” Forcum adds.
“This is what true partnership looks like.”
