Latest UCaaS & CCaaS Convergence​ News

Unified Communications & Collaboration

8×8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High

Unified Communications & Collaboration

Jeff Clarke Replaces Patrick Dennis as Avaya CEO Amid Contact Centre Shake-Up

Unified Communications & Collaboration

Vonage Gets a New CEO as Ericsson’s Own Chief Admits the Business “Has Not Been Contributing”

Unified Communications & Collaboration

8×8 Launches Small Business Plan to Help Partners Win More Through SMB Flexibility

Unified Communications & Collaboration

Contact Center AI: How to Find the Right Starting Point

Security, Compliance & Risk

The Webex by Cisco Compliance Blueprint

Unified Communications & Collaboration

InfoComm 2026: Why St. Thomas Chose Panasonic for Its New Arena

Unified Communications & Collaboration

InfoComm 2026: Microsoft’s Keynote, AI, and the Rise of UC

Talent and HCM Platforms

AO Offshores Bulk of Customer Service Jobs to South Africa in Savings Drive

Unified Communications & Collaboration

The IT Leader’s Checklist for Upgrading to Native UC Mobility (Without Expanding Your Risk Profile)

Unified Communications & Collaboration

Microsoft Teams Is Getting a Dedicated Meeting Recap App This Month. Here’s What IT Teams Need to Do Before It Arrives.

Productivity & Automation

Beyond the App: How eSIM and Network-Level Spam Blocking Are Redefining Secure Communications

Workplace Management

NICE Launches Workforce Empowerment Suite to Manage the Hybrid Human-AI Contact Center

Unified Communications & Collaboration

Salesforce Summer ’26: Slack Is Now the Default for Every New Customer. Here’s What That Changes.

Security, Compliance & Risk

Conflict and the Cloud: Why Geopolitics Is Forcing a Communications Resilience Rethink

Unified Communications & Collaboration

Frontline-First Communications: Connecting the Workforce Where It Matters Most