Global UC provider net2phone has partnered with Salesforce to improve call efficiency within the CRM giant’s environment.
Net2phone for Salesforce is available on Salesforce AppExchange, the tech titan’s enterprise cloud marketplace. It enables outbound calls with one click, automatically populates inbound calls with customer information and account record details and allows everyone in the organisation to build accurate metrics based on call records.
“With our Salesforce integration, we’ve effectively made intelligent, data-driven voice communications an inherent feature,” said Jonah Fink, President of net2phone.
“It’s an important step in our drive to bring voice communications back to the centre of business communications.”
The integration is intended to enhance to quality of customer interactions and call efficiency within the Salesforce environment, as well as extending the reach of Salesforce to facilitate data-driven voice communications. It provides unlimited calling to over 40 countries, live chat, call recording, WebRTC, mobile apps and advanced management analytics.
Net2phone for Salesforce is currently available in North America, Argentina, Brazil, Chile, Colombia, Mexico and Peru.
Woodson Martin, GM of Salesforce AppExchange, added: “net2phone for Salesforce is a welcome addition to AppExchange, as net2phone powers digital transformation for customers by integrating data-powered voice calling with Salesforce.
“AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
