Webex and AT&T are joining forces to pave the way for a new era of workplace mobility. This collaboration extends Webex Calling capabilities to AT&T mobile phones via a single business mobile phone number that becomes your identity across all devices. The new converged UC mobility solution, Webex Go with AT&T (offered by AT&T Business as AT&T Cloud Voice with Webex Go), addresses the growing demand for secure, consistent, and reliable communication in the mobile workplace.
The service represents a new kind of mobility solution, combining AT&T’s world-leading 5G network with the comprehensive, unified communications and collaboration capabilities of the Webex platform. With this solution, AT&T and Webex empower companies to adapt more effectively to hybrid and remote work models.
Plus, they’re ensuring teams can support the 62% of employees who believe mobile devices are critical to their productivity at work by delivering a complete, secure, and compliant mobility solution in the palm of their hands.
So, what are the features of this new service, and how can it benefit your business? Here’s everything you need to know about Webex Go with AT&T.
What is Webex Go with AT&T? The Features
Webex Go with AT&T is a mobility solution that allows companies to integrate corporate-responsible AT&T phone plans with enterprise-grade Webex Calling and collaboration solutions. According to leaders from Webex and AT&T, the solution isn’t just another fixed mobile convergence service.
The new Webex Go solution represents one of the first mobility solutions that goes beyond the capabilities of an “over-the-top” mobile application. While traditional Fixed Mobile Convergence (FMC) technologies focused on creating seamless handoffs between PBX extensions and mobile devices, with the new Webex Go with AT&T offering, Webex and AT&T have built secure and native mobility into a comprehensive UCaaS experience.
The all-in-one solution transmits voice data over AT&T’s wireless network, giving companies access to one of the fastest, lowest latency 5G networks available. The solution also prioritizes mission-critical Webex application data, ensuring consistent voice, video, and collaboration experiences.
Key features include:
- A single wireless number across your AT&T mobile phone and the Webex ecosystem of apps and devices.
- Single interface for voice mail, and call logs – Centralized access means you can view, read, and listen to messages regardless of device or location.
- Crystal clear global voice powered by AT&T’s 5G network.
- Native dialer – make and receive calls from your mobile phone’s keypad.
- Extension-to-extension dialing – Extension number functionality for rapid internal calling.
- Collaboration tools via Webex for file sharing, messaging, and presence.
- SMS unified with Webex Messaging (on roadmap).
- Call transfer/escalation – Move calls across devices and elevate to a Webex Meeting.
- Compliance Policies – Recording, call logs, analytics, and other policies enable continued business insights.
The benefits of Webex Go with AT&T is it responds to the growing need for secure, efficient, and easy-to-manage mobility solutions in the modern workforce.
Changing workplace initiatives, such as hybrid and remote work models, are driving increasing demand for flexible devices that can transcend the borders of the home and office. Modern workers want access to the same technologies regardless of where they work. AT&T and Webex’s combined solution helps companies to overcome the challenges of enabling mobility, delivering benefits like:
- Full UCaaS capabilities: Going beyond calling, the integrated features of Webex’s collaboration toolkit ensure teams can work together more effectively. Users can use their mobile phone to switch from phone calls to full business meetings instantly. They can collaborate with colleagues, customers, and partners via video, chat, whiteboarding, screen sharing, and more, all on their mobile phone.
- A consistent employee experience: Webex Go with AT&T streamlines experiences for employees, allowing them to make and receive calls with their smartphone’s native dialer without compromising access to critical features like call transfer and recording. The solution enables users to execute a Corporate Responsible User (CRU) strategy, ensuring businesses can design the ideal solution for their employee personas.
- Cost savings: As calls continue to shift to mobile devices, Webex and AT&T give businesses a way to reduce company expenses by replacing fixed business lines with flexible ways to enhance and augment employee devices. Companies can avoid purchasing numerous mobile and desk communication devices and minimize network costs.
- Improved compliance: In highly regulated sectors, maintaining compliance requires a unified approach to managing communications. With the solution from AT&T and Webex, users can integrate with third-party call recording solutions in both always-on or on-demand settings so users can start recording at any time during a call, and administrators can set preferences for automatic calling.
- Simpler administration and management: The solution from Webex and AT&T minimizes the need for complex communication strategies with multiple devices, personas, and numbers. The solution promises simplified ordering, provisioning, and support and gives business leaders an all-in-one space for provisioning call , numbers, and devices with the integrated Webex Control Hub.
Example Use Cases for Webex Go with AT&T
No business can afford to overlook the rise of the mobile-centric workforce. Fixed-line services in the enterprise are in decline. Studies show that 44 percent of calls have shifted to mobile devices, and 70% of companies are planning on deploying fixed mobile convergence solutions by 2024.
As more employees use their mobile devices as their primary tool for business and personal communications, all business leaders must adapt. Already, AT&T and Webex have identified opportunities for companies in virtually every industry, such as:
- Finance: Organizations in the financial services industry must comply with regulations that require all communications, including telephone, voicemail, instant messaging, chat, and email, to be recorded accurately with time stamps. This is now extended to include the mobile device, calls made with Webex Go with AT&T are recorded according to a business’ compliance call recording policies, along with detailed call records.
- Healthcare: In the healthcare industry, professionals can call patients using their own mobile devices and start recording at any time during the conversation, capturing data while preserving privacy. They can then elevate the call into a full Webex Meeting, where they can share X-rays, files, and other data with their patient in real-time.
- Retail: In the retail landscape, when customers call a store on its business number, the conversation can be transferred to a worker in the storeroom who can provide insights into inventory availability. If a product is available, the team member can place the customer on hold and use in-built presence features to find a sales associate to manage the transaction. The sales associate can then share order details with the team through Webex.
- Manufacturing: When a production manager calls a company about a machine fault, the team can use Webex Go with AT&T to transfer the call to a subject matter expert who can identify and troubleshoot the problem. The expert can then share their findings with an engineer via Webex chat and pass the call to a team member to make an appointment.
Unlocking True Mobility with AT&T and Webex
Mobility is no longer just a trend in the modern workplace; it’s becoming a necessity. By 2028, more than 5.1 billion people worldwide will have a smartphone, according to industry analysts, and a vast majority are using those devices in the workplace.
What’s more, according to a Cavell Report, there were more than 1 million mobile-enabled users of cloud communications in 2022, and this number will increase to 7.3 million by 2027. Webex Go with AT&T is a unique service that gives businesses a new opportunity to evolve from “fixed-mobile convergence” to “business mobile convergence” (BMC).
The BMC solution builds on the diverse UC capabilities of the Webex ecosystem with AT&T’s network, enhancing employee productivity, compliance, and collaboration.
With Webex Go with AT&T, business leaders finally have a solution that transcends beyond traditional FMC solutions to make the UCaaS ecosystem fully mobile.
Learn more:
