Voice calling via today’s giant cloud-powered unified communication platforms is revolutionizing enterprises everywhere.
Functionality and simplicity combine with scalability and cost efficiency to enhance productivity and user experience.
It all means that seamlessly integrating voice into the wider unified communications stack is the super-important next step for those that now rely on the biggest of the all-in-one-place, go-to platforms.
However, for those enterprises for whom the compliant capture and storage of voice call data is a statutory (or commercially differentiating) requirement, doing so via those additionally-complex platforms can be a clunky challenge.
Unless, that is, they or their IT service providers partner with a voice compliance middleware vendor that has the giant UC platform integrations covered.
“Routing voice calls through organisations’ preferred unified communication and collaboration platforms brings everything together onto one user interface – recording, reviewing, and archiving those calls automatically and within that same ecosystem must occur as seamlessly as possible in order to leverage all of the benefits on offer,” says Garth Landers, Director of Global Product Marketing at leading digital communications governance solution vendor Theta Lake which has recently announced new voice compliance integrations with RingCX, RingCentral’s AI-powered contact center platform.
“The power and scale of leading contact center offerings are delivering huge and multiple gains for those businesses that deploy their full functionality. Now, easy and assured cloud voice compliance can be added to the list.”
Theta Lake’s latest release provides a frictionless suite of RingCentral-compliant voice data capture and record-keeping capabilities. The solution provides full voice recording with patented compliance transcription in multiple languages, including dynamic translation; unified search and storage functionality; and risk detection with proactive response for surveillance, insider risk, and supervision needs. Coupled with three layers of reconciliation reporting, the solution enables compliance teams to have more certainty in voice record keeping and be more efficient and effective when monitoring and reviewing voice recordings.
As a result, RingCX users achieve compliance, strengthen security, and streamline their digital communications governance processes in ways which enable them to confidently embrace the platforms’ wider benefits. The release expands Theta Lake’s growing stable of integrations that also includes Zoom, Microsoft Teams, Cisco Webex, Slack, Asana, Movius, Mural and many more.
Indeed, many of the world’s major unified communication and collaboration platforms are strategic Theta Lake partners and investors. Its platform offers API and Machine Learning-powered solutions to regulated industries like financial services which must automatically capture, store and secure relevant governance-related communications in a globally-compliant manner.
“Heavily-regulated organisations understandably gravitate towards highly-trusted and established providers of IT, and their choice of UC platform is no exception,” says Landers.
“Being able to provide our customers with feature-rich solutions that integrate with all of the major platforms is of course hugely important to us, which is why our recent RingCX support is so exciting. Organisations want their voice communications to be as efficient as possible and they want their customers to be as engaged as possible. However, doing so in a non-compliant way can lead to regulation breaches capable of causing severe financial and reputational damage.
“We continue to expand our capabilities to protect organisations – and to provide them with enhanced voice data management functionality – regardless of which of the major UC platforms they prefer.”
To learn more about how Theta Lake can help your and your customers’ businesses leverage the benefits of compliant cloud voice calling, click here.
