By the mid-2020s, almost every large organisation on the planet has either completed a digital transformation, is in the process of such a journey, or is considering how best to begin one. The former two camps can enlighten the latter on just how colossal but ultimately worthwhile such an ambition is.
Navigating this transformation can be complex, with challenges ranging from grappling with legacy infrastructure and opaque systems to escalating costs and the need to future-proof the telephony estate.
VOSS, a leader in cloud telephony and UC automation and intelligence, empowers enterprises to overcome these hurdles with innovative tools, expert services, and strategic methodologies for digital transformation.
Why Is Cloud Migration The Answer?
Before embarking on their digital transformation with VOSS, many organisations face imposing challenges in overseeing their telephony estates. These issues are often catalysed by critical events—such as expiring supplier contracts, system upgrades, or hardware obsolescence—that demand urgent attention and galvanise an impetus for change.
Large enterprises often operate labyrinthine, opaque on-premise telephony systems that have evolved over decades. These systems are typically configured by numerous engineers over the years, many of whom are no longer with the organisation. As a consequence, companies routinely lack visibility into their infrastructure and struggle to answer fundamental questions: What assets do they have? How are they being used? What’s redundant or outdated?
This lack of clarity tends to leave organisations feeling out of control, particularly as they prepare for contract renegotiations or consider moving to the cloud. Without proper insights informing their decision-making, companies may overpay for unused licenses or unnecessary capacity.
Further complicating matters, organisational changes—such as the shift to hybrid work—have rendered many existing systems inefficient. Employees no longer occupy desks with dedicated phones, yet businesses continue to pay for unused lines, devices, and services. For companies with over 5,000 employees, managing such a complex estate without automation is virtually impossible.
Organisations also lack the tool sets to perform discovery and optimisation themselves. Legacy PBX systems often rely on arcane, command-line interfaces, making the task highly technical and time-consuming. VOSS steps in as a trusted advisor, providing the visibility, tools, and expertise to tackle these challenges head-on and pave the way for seamless transformation.
Unlocking A Future-Proofed Estate
VOSS equips organisations with the superpowers to scale and future-proof their UC environments with a phased, strategic approach that aligns technology with ever-evolving business needs. By merging automation tools, expert services, and dynamic visibility, VOSS ensures businesses are prepped to adapt and thrive.
The process begins with the thorough discovery phase to right-size the telephony estate, aligning it with current and future business requirements. From there, VOSS develops a tailored migration plan, bridging the gap between the existing setup and a modern cloud solution, such as Microsoft Teams or Cisco Webex. This phased approach not only reduces risk but also accommodates flexibility, allowing organisations to revitalise their UC infrastructure for long-term success.
Once the migration is complete, VOSS continues to deliver value through automation and ongoing management. Features like zero-touch onboarding and offboarding ensure the estate preserves its agility, removing the need for repeated right-sizing efforts. With control over their UC environment, businesses can adjust smoothly to emerging tech, such as AI, and respond rapidly and with confidence to disruptive events, like shifts in work practices.
Many large organisations also operate in silos, with separate teams managing on-premise telephony, IT services, and cloud voice systems. This fragmented approach creates inefficiencies, especially during transitions to hybrid or cloud environments.
VOSS addresses the issue by providing a unified management overlay that integrates these systems into a single platform. This centralised approach enables extensive oversight, efficient resource allocation, and smoother service migration between on-prem and cloud environments. For businesses navigating hybrid models, VOSS delivers the agility and control needed to streamline operations without disruption, supporting a smooth transition over time.
By providing a dynamic, continuously optimised platform, VOSS removes uncertainty and elevates organisations’ confidence in navigating the future.
Unlocking Boosted Visibility
VOSS enhances visibility across UC environments by marrying advanced automation tools with expert services, as illustrated by the VOSS Discovery process. This approach provides organisations with a secure, real-time view of their telephony and UC infrastructure, ensuring data accuracy and actionable insights at scale.
VOSS installs automation software directly alongside the existing PBX estate, typically within the organisation’s data centre. This complements data security, role-based access control, and compliance, bypassing the risks associated with exporting data through emails or spreadsheets.
Unlike alternatives that rely on offline snapshots, VOSS’s direct connection to the PBX grants a continuously updated view of the system. This dynamic approach is especially valuable for large organisations, where configurations and call patterns change daily.
The platform’s scalability is essential. It is capable of processing colossal data volumes, such as extracting and analysing millions of call detail records (CDRs). This allows VOSS to construct a comprehensive, 360-degree view of the UC estate. The insights drawn from this data empower organisations to thoroughly understand user activity, device usage, call patterns, and configuration relationships in detail.
For example, one large multi-national VOSS customer with over 100,000 employees located across over 40 countries had its CDRs exported from all clusters (roughly 12 months of call history and over 15 million records). By analysing CDR usage data, the organisation could identify active and inactive users, devices, lines, and other services.
17,000 licensed users were inactive and were considered candidates for service removal, while 6,000 phones and device profiles were found to be missing lines or another configuration. Over 25 percent of physical phones were found to be inactive, while 40 percent of over 38,000 mailboxes were completely inactive. Removing these off the books cut costs and bolstered control and visibility over the estate.
Additionally, VOSS provides extensive reporting capabilities, offering on-demand insights into key metrics. With the push of a button, businesses can access detailed reports on active users, extensions, call trends, and more, driving informed decision-making and operational efficiency.
Integral to visibility is project transparency. VOSS doesn’t overpromise—digital transformation is a journey with a capital J. This is a long-term process that will take time to fully complete, but VOSS’s Discovery, auditing and right-sizing strategies see organisations reap tangible rewards quickly, even if the powerful end result takes several years to fulfil.
Unlocking Cost Savings
By taking a strategic approach to cloud telephony and digital transformation, organisations can optimise their resources, reduce expenses, and unlock major value.
One critical driver of cost efficiency is VOSS’s ability to facilitate phased, non-disruptive migrations to the cloud. For large organisations, this approach mitigates risk and bolsters continuity, eliminating the need for duplicative licenses and redundant services during the transition. By accelerating the migration process while maintaining operational stability, businesses can rapidly realise the benefits of their investment and circumvent unnecessary costs.
Another key contributor to cost savings is VOSS’s meticulous inventory and usage analysis. Through this process, VOSS pinpoints inefficiencies, right-sizes the estate, and optimises licensing, capacity, and supplier contracts.
For example, eliminating unused services or outdated configurations—such as redundant lines from legacy providers—aligns the UC environment with actual business needs, often delivering a 20–30 percent reduction in operating expenses. An Australian organisation that signed up with VOSS saved $1 million over a three-year period after shifting off the unused licences.
The financial impact of these optimisations allows businesses to reinvest savings into forward-looking strategic initiatives, accelerating their transformation journey. By reducing the operating expense run rate, VOSS unlocks invaluable financial flexibility, encouraging organisations to innovate and thrive in their post-digital transformation world.
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