With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.
AI isn’t just a buzzword—it’s reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel, Senior Vice President of Cloud Strategy at LDI, shares how LDI is using Intermedia’s AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.
Watch the full video to discover:
Partner-first strategies: Why Intermedia’s business model empowers partners like LDI to lead with customer experience.
AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.
Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.
Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.
Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.
Next steps:
If you’re a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia’s partner resources to learn how you can bring measurable CX improvements to your customers.
