Sean Nolan

B2B tech journalist & marketer, with experience covering public and private sector innovation.

Latest Stories from Sean Nolan

Image showing employee experience, workplace engagement tech, and employee recognition tool integrated into a unified communications stack

Employee Engagement & Recognition

IT Leaders Must Prepare for the Employee Experience Shift in UC

“UC deepfake threats impacting voice fraud security, AI in collaboration tools, and future UC security against synthetic media risk”

Security, Compliance & Risk

3 Concerning Examples of UC Deepfake Threats & Malicious Synthetic Media

Glowing UC security checklist clipboard showing 20 vendor questions for a UC compliance buying guide and compliance platform RFP to reduce unified communications risk.

Security, Compliance & Risk

The UC Security & Compliance Buyer’s Checklist: 20 Questions to Ask Before You Sign

Shocked compliance manager in a cyber-themed office staring at a “FINAL BILL $105,678” invoice, highlighting unexpected UC compliance costs.

Security, Compliance & Risk

UC Compliance Costs 101: The Real Price of Archiving, Search, and Admin Time

ITSM adoption plan and 90-day UC observability plan showing ITSM deployment steps, UC reliability checklist, and connectivity monitoring rollout

Service Management & Connectivity

The 90 Day Playbook for ITSM & Connectivity Adoption Success

Infrastructure upgrade readiness checklist showing ITSM implementation checklist, connectivity adoption plan, connectivity risk assessment 2026, and ITSM ROI planning for UC.

Service Management & Connectivity

Are You Ready For an Infrastructure Upgrade? How to Prepare for ITSM & Connectivity Adoption

Cisco vs Juniper connectivity comparison and ServiceNow vs Atlassian AI-enabled ITSM comparison among biggest service workflow platforms and UC network performance vendors.

Service Management & Connectivity

Head-to-Head: The Tier 1 Vendors Leading The Service Management & Connectivity Market

ITSM vs observability tools and enterprise UC connectivity platforms improving call quality and employee experience

Service Management & Connectivity

Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?

Service management use cases and connectivity platform examples improving UC performance by industry

Service Management & Connectivity

The 5 Verticals Where Service Management & Connectivity Are Having A Big Impact

Top ITSM vendors and service management ITSM platforms featured in a connectivity tool market map with unified observability vendors for enterprise UC.

Service Management & Connectivity

The Service Management & Connectivity Market Map: 12 Vendors You Should Know

Diagram showing how service management productivity and connectivity tools benefits improve UC performance and productivity and support digital employee experience optimization.

Service Management & Connectivity

How Service Management & Connectivity Tools Actually Improve Productivity

Service management events 2026 and ITSM conferences 2026 showcasing enterprise connectivity events, infrastructure conferences 2026, and UC networking events 2026.

Service Management & Connectivity

The Top Service Management & Connectivity Events to Attend in 2026

A smiling female IT professional stands confidently with arms crossed, surrounded by icons labeled Observability, Cloud, Connectivity, and ITSM, representing ITSM trends, connectivity trends, and UC reliability innovation for better UC call quality tech and AI enabled ITSM trends.

Service Management & Connectivity

IT Service Management & Workplace Connectivity Trends to Watch in 2026

An IT buyer stands in front of a bookshelf of service management & connectivity reports.

Service Management & Connectivity

The Need-to-Read Industry Reports on Service Management & Connectivity

Diagram showing service management, IT service management, and connectivity as the foundation holding up the enterprise unified communications stack.

Service Management & Connectivity

How to Keep UC Reliable: A Buyer’s Guide to Service Management and Connectivity 

Analyst Tim Banting highlights workflow automation as a crucial feature to consider for UC buyers.

Productivity & Automation

From Collaboration to Execution: UC Platforms Enter the Workflow Automation Era

Load More