Leading communications company, Enghouse Interactive, recently announced the release of its new Proteus Call Accounting solution for Microsoft Teams.
This state-of-the-art call analytics application helps companies in their migration plan, as well as supporting ongoing management of Microsoft Teams. The new initiative follows the recent introduction of Microsoft’s Call Records API. With this API, organisations can successfully analyse their activities on Microsoft Teams in extensive detail.
The Proteus solution will give further call recording analysis opportunities to companies using teams. With the application, businesses will be able to identify essential trends, employee performance information, quality of service details, and Teams adoption rates, to assist cost management, decision making, and network planning.
Exploring New Analytics for Microsoft Teams
Companies can achieve better cost management by analysing Microsoft Teams adoption rates in video, chat, and audio. This helps with planning networking opportunities and identifying unused assets for discontinuation. Proteus also demonstrates the way that calls breakdown over the PSTN vs Teams calls native to the platform. This helps companies to identify important insights.
Migration planning for larger organisations transitioning from on-premises PBX systems, or from Skype for Business to Teams, is simpler with Proteus. The technology provides detailed usage analysis for various types of PBX. With the Proteus technology, organisations can assess the potential outcome of transitioning people over to Microsoft Teams.
Proteus can continue to offer insights both into the migration process, and how companies adapt by logging information all the way through. At the same time, Proteus measures the quality of service for Teams environments. Business leaders can even monitor employee performance in teams to ensure that staff is neither overworking nor procrastinating.
Exploring New Insights with Teams
Head of Products for Enghouse Interactive, Trevor Davis, said that the new Proteus interface for Microsoft Teams came after a close collaboration with Microsoft in its Technology Adoption Program. Users of the new application benefit from being able to access a wider range of business insights, system usage information, service quality, and device specific information.
With the application, companies can get all the data they need to make strategic business decisions about telephony usage. Unicode systems, a leading value-added distributor for Enghouse interactive, has been testing the functionality of Proteus with several live customers who recently migrated to Teams, helping to ensure the validity of the product.
Managing Director of Unicode Systems, Dave Elston, said that having worked with the beta version of the Call Analytics for Microsoft Teams, the company is confident in its ability. The data provided improves upon the business intelligence delivered via Proteus. Most of Unicode Systems’ customers already use Proteus for cost management and fraud detection purposes and will keep doing so as they move to Teams. These systems migrations are often complicated, and Proteus allows for an ongoing management solution.
