Dubber has announced a new extension to its Unified Call Recording offering. Zoom Video Communications unified call recording and Dubber Voice AI is now globally available.
The Dubber solution for call recording via Zoom gives businesses of all sizes the ability to record calls for every user. Once Dubber collects the recordings, companies can then enhance the content with AI transcriptions, sentiment information, real-time-search, and other features.
The solution from Dubber spans service provider networks, communication solutions, and Zoom. This ensures that Government and Enterprise groups can access all the call recording data and insights they need in the aligned Dubber Voice Intelligence cloud.
Zoom Unified Call Recording from Dubber
According to the CEO of Dubber, Steve McGovern, Unified recording within Zoom is crucial to the way that employees work in the current landscape. Teams are connecting from anywhere, with multiple solutions and devices. Over 150 telecommunications carriers and service providers have chosen Dubber as their solution for recording and data capture, and many have chosen Zoom for their business communications solution.
The opportunity to capture Zoom recordings and manage them in the Voice Intelligence cloud demonstrates the value of Unified Call Recording, according to Dubber’s CEO. McGovern also noted that many carrier partners for Dubber are developing Zoom Phone strategies, enabling the unified management of voice data and recordings across multiple solutions and networks.
Dubber believes this opens the door to new opportunities to offer enhanced voice analytics and recording to countless Zoom Meeting and Phone users.
Dubber Cloud-Based Call Recording
Dubber’s cloud-based unified call recording offering integrates with Zoom to allow a variety of businesses to unlock more value from conversations through voice data. Dubber and Zoom offer key capabilities valued by government and enterprise clients.
The Dubber with Zoom solution centralizes user Zoom Phone and Meeting data and cloud recordings. Available within the Zoom app marketplace on a global basis, the offering can ingest cloud recordings from Zoom and store them in a central location. This offers excellent protection for recordings for compliance purposes while making voice and audio data more available to users when necessary.
Users of Dubber’s AI offering will benefit from AI-enhanced transcriptions that provide information on tone, sentiment, and more. This solution can also provide alerts and notifications from Zoom to enrich call recording data.
According to the COO of Dubber, the company has a rich roadmap of innovation for the Dubber and Zoom integration. Using Dubber, Zoom users can now integrate their personal call recordings with Unified Call experiences. Every conversation is then ready to be transformed into more intelligent insights on customer experience, compliance, and employee engagement.
