Intermedia has launched its generative AI assistant for its Unite communications and collaboration platform to enhance business productivity.
This tool is embedded within the chat interface of the Unite mobile and desktop apps, illustrating Intermedia’s intention to leverage AI for improved collaboration, efficiency, and customer care within organisations. This removes the need to switch to external AI platforms and ensures both privacy and convenience, meaning users can utilise the assistant in the same platform as the one where they make calls, have video meetings, share files, and use chat.
Mark Sher, SVP of Product Marketing at Intermedia, said:
With the introduction of Intermedia Unite AI Assistant, we’re taking a significant step forward in making AI accessible, secure, and an indispensable part of the workplace. Whether it’s helping to draft emails, memos, or other content, summarizing data, or assisting with research, Unite AI Assistant is yet another example of Intermedia designing and delivering technology that helps businesses of all sizes gain greater efficiency and productivity.”
The Unite AI Assistant is designed to address the escalating demand among customers for secure and user-friendly AI solutions. Users can achieve faster results with high-quality outputs by facilitating tasks such as content creation, information summarisation, calculations, and coding.
The Unite AI Assistant also adheres to a privacy-first principle. The tool is built on third-party generative AI technology but is configured to keep data within the business, maintaining confidentiality. This approach aligns with Intermedia’s commitment to responsible AI usage and is a critical factor in the era of data security concerns.
Part of the Intermedia SPARK AI Technology suite, the Unite AI Assistant is a component of the business’s broader initiative to complement intelligent and responsible AI across its communications, collaboration, and contact centre platform.
The tool is also accessible for Intermedia customer account administrators, who can activate it with one click, simplifying the implementation process and saving valuable time and resources.
What Else Has Intermedia Been Up To This Year?
In October, Intermedia grew its free international calling zone to as many as 33 countries for Intermedia users based in North America.
According to the cloud communications company, this expansion offered increased cost savings and more flexibility to businesses with commercial relationships around the globe. It also stated that companies would benefit from enhanced productivity and engagement, as well as easier connections.
Depending on which version of the license they have, Intermedia’s North American users can make outbound calls to up to 33 countries. By introducing the changes based on user licenses, users can enjoy easy access to international communications options with zero extra charges.
“At a time when it seems everything is getting more expensive and businesses are spending more, Intermedia is committed to providing more value for our customers,” said Mark Sher, Senior Vice President of Product Marketing at Intermedia. “This enhancement reinforces our focus on delivering cost-effective and efficient communication solutions that align with the changing landscape of the modern workplace.”
UC Today also reviewed Intermedia’s Unite platform earlier this year and was enthusiastic about its value and holistic range of solutions.
“Affordable, flexible, and feature-rich, Intermedia Unite promises a powerful solution to business leaders looking to synchronise and empower their teams,” the review wrote. “With all-in-one support for collaboration, communication, file management, and contact centre tools, Intermedia Unite is a truly powerful platform. What’s more, it can easily scale to suit the needs of any business and even integrate with the leading tools and software businesses already use.”
