Leading cloud call recording platform and data capture solution provider, Dubber, recently announced new features for Microsoft Teams. The new worldwide launch of Unified Recording for Microsoft Teams now has the support of a full global reseller and channel partner programme.
The solution comes with everything that companies need to automatically record every conversation on Microsoft Teams. You can also transform discussions into rich voice data for performance, CX, and compliance improvement. The Unified Call Recording solution is a first-of-its-kind capability on the Microsoft Teams platform. The offering relies on Dubber’s innovative ability to capture any discussion on Microsoft Teams (video or voice) in the cloud.
Dubber can also aggregate recordings, insights, data, and alerts from UC and service provider platforms in the same unified space.
Unlocking More Opportunities with Microsoft Teams
Currently one of the world’s fastest-growing collaboration suites, Microsoft Teams has more than 75 million daily active users. Dubber’s recent announcement will give companies on Teams more control to automate voice recording at an incredible scale. You can access recording on any device with no need for additional and expensive hardware.
Access to voice AI and unified call recording features are crucial components in ensuring business compliance, improving sales performance, and increasing customer satisfaction. Dubber customers will also have access to crucial real-time insights, along with alerts, sentiment analysis, and in-depth transcriptions.
With this new release, Dubber also announced the arrival of a tailored global programme for channel partners in the Microsoft ecosystem. The programme will feature extensive support, deployment resources, training, and more.
A Crucial Step Forward in Call Recording
According to CEO of Dubber, Steve McGovern, the COVID-19 pandemic has massively accelerated the demand for true UC solutions. As workforces continue to evolve, and network endpoints multiply, the need for enterprise-level call recording at scale is growing too. Dubber’s ability to support Microsoft Teams via a global platform ensures that users can immediately access recording and AI features in the cloud.
McGovern also went on to say that Microsoft Teams resellers and customers will now have access to a leading platform in the industry. 140 service providers worldwide already use the Dubber platform. With this technology, companies can access call recording on these networks, and on Microsoft Teams, using the Voice Intelligence centralised cloud from Dubber. The integration with Microsoft Teams further advances Dubber’s mission to become the de-facto solution for cloud-based unified call recording.
The Teams solution is available to order now from Dubber and registered partners and resellers.
