Zoom and Avaya have partnered to deliver advanced collaboration to global businesses.
Integral to the strategic partnership, Avaya has chosen Zoom Workplace, its newly announced AI-powered collaboration platform, to integrate with its Communication & Collaboration Suite. This integration will offer customers a streamlined solution for managing their communications environments and workflows.
Alan Masarek, CEO of Avaya, commented:
Today’s enterprises are seeking to benefit from the latest AI-powered innovations to help differentiate, accelerate, and grow, all while integrating new levels of performance with minimal disruption to existing core systems. By partnering with Zoom, we can deliver on the promise of ‘innovation without disruption’ for Avaya customers, providing added value to enterprises through world-class collaboration experiences within the Avaya platform.”
Avaya will also provide the integrated Zoom Workplace solution to its customer base, enhancing collaboration experiences for its large enterprise customers. Avaya customers can leverage their investments in Avaya’s private cloud and on-premise solutions while utilising Zoom’s user experience and interface for their collaboration requirements, adding value to their existing setups.
“Zoom was built to offer a sophisticated yet easy-to-use product, and as Zoom has expanded to include hundreds more products and features, as well as generative AI integrated throughout, delivering an exceptional user experience is still core to who we are and something we continue to invest heavily in,” said Eric S. Yuan, Zoom founder and CEO.
The Zoom and Avaya integration allows users to leverage Zoom Workplace alongside their existing Avaya Communication & Collaboration Suite investments, maintaining customisations and workflows.
Avaya customers will also gain access to Zoom AI Companion, a digital assistant that boosts productivity. The collaboration includes solutions like Zoom Team Chat, Scheduler, Whiteboard, and flexible spaces, providing a comprehensive suite of tools to improve teamwork. The joint solution is set to roll out globally in the coming months, promising an enhanced collaboration experience for Avaya users.
“Customers and partners like Avaya continue to look to Zoom to power their collaboration needs because of its speed of innovation and because it just works,” added Yuan. “We are excited to deliver that same experience to the thousands of Avaya customers who will benefit from a simple yet powerful way to collaborate.”
The new integrated Avaya and Zoom Workplace experience and device interoperability will roll out to Avaya customers worldwide in the coming months.
Zoom Workplace
This week, Zoom announced Zoom Workplace, a new AI-powered collaboration platform that brings several critical solutions into one unified hub.
Zoom Workplace revolutionises communication with a new Meetings tab for seamless workflow integration. It boosts engagement through shared spaces for focused collaboration and introduces interface and appearance shortcut updates.
Office experiences are enhanced with Smart Name Tags and direct access to Workspace Reservation in the Workspaces tab. Meanwhile, productivity gets a boost with document collaboration and AI-powered features in Team Chat, including smart scheduling and generative AI virtual backgrounds.
Amid the AI-driven innovation trend, Zoom Workplace stands out as an open ecosystem for collaboration, offering AI-powered features without requiring a complete tech stack overhaul, ensuring cost-effectiveness.
