Zoom has announced that Workvivo has been fully integrated into its communications and collaboration platform.
Zoom acquired the employee engagement platform Workvivo in April of this year with the ambition to integrate Workvivo’s feature set into its platform to expand its employee experience tools. Workvivo’s portfolio of solutions includes engagement tools, a social intranet and an employee app, all integrated into one platform.
Sara Shillinglaw, Communications Lead at Zoom, wrote in an accompanying blog post:
At Zoom, we believe work can be enjoyable and that people can have strong connections and feel a sense of purpose in what they do. That’s why we use Workvivo. And with Workvivo customers now able to access their employee engagement tools within the Zoom platform, it’s easier than ever for everyone to stay connected with their teammates.”
The significant rise of hybrid and distributed workforces facilitated the emergence of employee engagement and connection for maintaining company culture and attracting and retaining talent. Workvivo saw triple-digit growth over the three years before its acquisition by Zoom, with a client list including Liberty Mutual, Lululemon, and Ryanair.
The Zoom/Workvivo Integration Feature Set
This new addition to the Zoom platform intends to provide employees with more ways to connect more meaningfully each day, fostering a healthy work culture even in hybrid and remote environments.
Users can click the Workvivo icon within the Zoom client to catch up on the latest news, posts and shout-outs. An example Zoom offers is that immediately after leaving a project wrap-up Zoom meeting, a user can navigate to Workvivo to congratulate a colleague in a public space for coworkers to see and acknowledge.
Workvivo intends to help enhance internal communications by “embracing new rich media to get messages across using live video streams, podcasts, digital signage, and videos,” as Shillinglaw wrote. Workvivo’s activity feed can be customised for each employee, enabling colleagues to stay informed on the latest news and activities.
To help employees feel more aligned with the organisation’s broader missions, goals, and strategies, users can tag any piece of content to a company value, producing daily posts across the business featuring examples of how employees fulfil those values.
Workvivo includes several opportunities for engagement between workers, such as recognising colleagues, highlighting essential moments like onboarding, managing awards, overseeing community spaces, and providing feedback through surveys.
The Zoom and Workvivo integration allows organisations to streamline their digital workplaces, offering a hub of resources, pages, and integrations in one context that can be an effective alternative or upgrade from legacy systems.
As with Zoom generally, Workvivo allows users to switch between devices — a valuable asset for frontline workers moving between web browsers or mobile apps, with Zoom and Workvivo suggesting nurses in the ER, construction workers, miners, factory workers, and flight attendants as examples.
“It’s been great to see these values come to life on Workvivo with posts from all corners of the world and the business. Zoomies aren’t just telling us how they care for their teammates or customers, but showing us, with photos and videos,” added Matthew Saxon, Chief People Officer at Zoom. “Now that Workvivo is deeply integrated into the Zoom experience, it’s even easier to see Zoomies’ updates on how they’re living our values of care.”
Workvivo can also be leveraged as a critical information hub and can be accessed via the web browser, mobile app or directly within the Zoom client.
Zoom’s Q3 Earnings
Zoom’s Q3 earnings featured several reasons for optimism and celebrated major operational milestones while highlighting future challenges.
Zoom revealed that Zoom Phone now has seven million paid seats, while over 220,000 accounts have already activated Zoom AI Companion.
These product achievements are reflected by some of the communication giant’s financial results, including the headline figure of 3.2 percent year-over-year revenue growth that puts Zoom roughly 17 million dollars above its high end of guidance.
However, the business’s modest revenue growth rate, the decline in online revenue, and the pace of customer acquisition suggest future challenges too.
“In Q3, revenue came in ahead of guidance as we bolstered Zoom’s all-in-one intelligent collaboration platform with advanced new capabilities like Zoom AI Companion and continued to evolve our customer and employee engagement solutions,” said Eric S. Yuan, Zoom’s Founder and CEO.
